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Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 20, 2017 at 1:21 pm #854342
    KellyKilgallon

    Hello –

    Just noticed my Google Maps not working. I don’t see an error message anywhere. I disconnected all plugins and nothing changed. I’m using the latest version of WP + Enfold. Any clue as to what happened? Are other people having this issue?

    http://livefreessl.com/wp-content/uploads/2017/09/Screen-Shot-2017-09-20-at-7.17.39-AM.png

    The blank space is where the map should appear. All keys seem to be working fine.

    September 20, 2017 at 4:56 pm #854457
    Jordan Shannon

    Hey KellyKilgallon,

    Please provide a link to the page in question if possible so we can look into this further.

    Best regards,
    Jordan Shannon

    September 20, 2017 at 6:03 pm #854515
    KellyKilgallon

    This is the page where the Google Map element is on but not appearing – see in private content.

    September 21, 2017 at 6:25 pm #855000
    Jordan Shannon

    Hi,

    I inspected the page and didn’t see any obvious console errors. Have you made sure to follow our most up to date documentation on this: http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

    Best regards,
    Jordan Shannon

    September 24, 2017 at 9:20 pm #856232
    KellyKilgallon

    Hi Jordan –

    Thank you. I created another Google API key and I got this error message:

    http://livefreessl.com/wp-content/uploads/2017/09/Screen-Shot-2017-09-24-at-3.18.54-PM.png

    What does Google have to do with MailChimp? Why is that happening? It’s a valid API key.

    September 25, 2017 at 3:00 pm #856493
    Jordan Shannon

    Hi,

    Do you have the following code block in your functions.php file:

    
function ava_googlemaps_apikey() {
    $prefix  = is_ssl() ? "https" : "http";
    wp_deregister_script('avia-google-maps-api');
    wp_register_script( 'avia-google-maps-api', $prefix.'://maps.google.com/maps/api/js?key=AIzaSyAidX34J-pkIHmOUFdVrt05MpzDHz-VZUk', array('jquery'), '3', true);
    wp_enqueue_script('avia-google-maps-api');
}
add_action('init', 'ava_googlemaps_apikey');

    If so please comment it out or remove it. Then, retest of course.

    Best regards,
    Jordan Shannon

    September 25, 2017 at 4:56 pm #856583
    KellyKilgallon

    Hi Jordan –

    That function is NOT in the functions.php file. Have any other suggestions? I’d really love to get this map working again.

    September 25, 2017 at 5:04 pm #856592
    Jordan Shannon

    Hi,

    Apologies for the time this is taking. Please allow me to check this with a few of my teammates to see their suggestions.

    Best regards,
    Jordan Shannon

    September 25, 2017 at 5:40 pm #856620
    Vinay

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Vinay

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