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Posts
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Hi, I have an issue with google maps not showing in chrome. I also have a problem with some forms. When I edit them they change if I go back to edit the page.
Hey hobbit1,
Login credentials are not working for me. Can you please check them once again?
Best regards,
YigitHey!
Do you have a code similar to following one in functions.php file of your child theme?
function ava_googlemaps_apikey() { $prefix = is_ssl() ? "https" : "http"; wp_deregister_script('avia-google-maps-api'); wp_register_script( 'avia-google-maps-api', $prefix.'://maps.google.com/maps/api/js?key=AIzaSyAidX34J-pkIHmOUFdVrt05MpzDHz-VZUk', array('jquery'), '3', true); wp_enqueue_script('avia-google-maps-api'); } add_action('init', 'ava_googlemaps_apikey');If so, please remove it. Since Editor is missing under Appearance tab, we could not check
Cheers!
YigitNo The functions in the child theme are clear. I noticed that the editor was missing. I didn’t know what the problem was.
Will i check the fuctions.php in main themeHi!
Can you please try de-activating all active plugins and check if that helps?
Best regards,
YigitHi!
Glad you figured it out!
Could you please contact plugin authors as they should have better insight on what could be causing the issue? :)
Best regards,
YigitHi!
I thought that solved the issue with Google maps.
Can you please post FTP logins here privately as well?Cheers!
YigitI’m very disappointed with the support. I have been using you guys for the last 4 years. I have both a few licences. I have been an advocate of your themes. I thought I would have got more help here. It’s very seldom I ask for it.
Very disappointing
Hey!
Sorry for the late reply!
It seems like you minify JS files on your Cloudflare that is causing the issue. Can you please try disabling JS minification (https://support.cloudflare.com/hc/en-us/articles/200168196-How-do-I-minify-HTML-CSS-and-JavaScript-to-optimize-my-site-) and flush cache and check if that helps? It definitely should as everything else seems rightRegards,
YigitHi Yigit,
Thanks for the reply. I Have done all that and still nothing. I may leave it now.
I have a few other issues.1. The subscribe to newsletter form at the bottom of my Home page and contact keep reverting to default
2. My home page slider is not showing on mobile or tab. Th image doesnt seem to show up but the just a grey background.
I know how busy you are so I am happy with all the help
Hi!
I asked my teammates to check this thread. Please kind wait to hear from them and in the meantime, please elaborate on the issue you are having with newsletter form.
Best regards,
YigitHey !
how are you?
Ok, the form. If I make changes to the form save them and they look good. If I go back to that page to edit another section the form looses all the changes I made previously and reverts back to the default styles.The home page full-screen slider doesn’t show on a tablet or a mobile phone.
Cheers Yigit.
Hi,
Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.Best regards,
YigitHey!
We checked for the issue and yes the subscription form style defaults when any edits are made to the page. The 3rd party plugins and scripts some times cause a conflict but in your case it is not the issue as we checked for all possible conflicts. Also the page has no script errors.
This is a very rare case all tho enfold run on PHP v 5.6 there will be incompatibilities or some features may not be fully supported. This can be sorted by upgrading the PHP version to the minimum required version of PHP version 7.0 or greater and MySQL version 5.6 or greater.By default enfold works fine on most of the servers, however if you are using many plguins or elements that demands high system resource on the site and notice any performance issue you may need to update the following:
Set max_input_vars to 5000 and memory_limit to 256M.
Max_execution_time = 30
Max_input_time = 60
Post_max_size = 32M
Upload_max_filesize = 32M
Max_input_time = 60Please request your hosting provider to upgrade the PHP version and if possible to increase the memory limit. Once it’s done deactivate the caching plugins such as WP-Rocket, clear the cache and check for the issue.
Regards,
VinayHi Vinay
Cheers for getting back to me. I have made all the changes and followed your instruction.
Still the same. NO slider on mobile or tablet and the form keeps changing back to default styles :(Made all the changes my end and no result. I have another site using the same theme and its fine?
All setting are the sameHi!
1. Do you remember if any PHP files were altered? or any custom modifications added to the theme PHP files?
2. For testing purpose please backup the enfold child theme settings from theme options > Import/Export and activate the main theme. De-activate all plugins and check for the issue.
3. Please create a new blank page and add only the contact form and may be a text block element to check if it work on a fresh page.
4. When I try to check the debug info in the page source code your theme does not show. Could you please tell us when was the theme downloaded?
If the above steps does not help some files may be corrupt and you need to download a fresh copy of the theme and re-place the files via FTP. By ding this none of the data will be lost. Please check this video for more info http://vimeo.com/67209750
Lastly the slider loads fine on my android phone.
Best regards,
Vinay
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