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  • October 30, 2017 at 5:39 pm #870587
    julianilson

    Hi Guys,

    The Google maps element isn’t displaying on https://www.we3app.com on Chrome on desktop. It works on mobile devices and Safari on desktop.
    I am able to fetch the coordinates, and everything else seems to be fine, but when I update the page from the desktop and visit it (after clearing cache, etc), the section is shown, but the map is not visible. It’s just blank.

    I inspected the element in the browser console and the errors say:
    – “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”
    – “Google Maps API warning: RetiredVersion https://developers.google.com/maps/documentation/javascript/error-messages#retired-version
    uB.j @ util.js:216”

    I’m only including one maps element on the page and it’s causing this issue. I have already disabled all other plugins (none seem to request google API access) and read all the support tickets regarding this issue, and I wasn’t able to find the solution.

    Please help.

    Julian

    • This topic was modified 7 years, 2 months ago by julianilson.
    November 1, 2017 at 9:38 am #871110
    Rikard

    Hey julianilson,

    Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. The page you linked to leads to a 404 page.

    Best regards,
    Rikard

    November 1, 2017 at 4:30 pm #871302
    julianilson

    Hey Rikard,

    Thanks for getting back to me. I’ve made that page public again.

    However, when I tried to update enfold, I get: An error occurred while updating Enfold: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    I’m using a chromebook, so I’m unable to run Filezilla.

    Are you able to take a look at those two issues with the login I provided?

    Thanks again for your help.
    Julian

    November 2, 2017 at 5:23 am #871538
    Nikko

    Hi,

    Can you try to fix the permissions of your site via cpanel? if you can’t run ftp, since we can’t fix the file permissions via WP Dashboard even if we have admin access.

    Best regards,
    Nikko

    November 3, 2017 at 8:24 pm #872282
    julianilson

    Hi Nikko,

    THanks for getting back to me. I think the permissions are fixed. But I added credentials to the FTP just in case.

    Let me know if you’re able to figure out the issue.

    Really appreciate the help on this!

    Julian

    November 6, 2017 at 9:58 pm #873356
    Basilis

    Hi,

    Can you check if you have enough space available on your package?

    Best regards,
    Basilis

    November 6, 2017 at 10:05 pm #873365
    julianilson

    Hi Basilis,

    Not sure what you’re talking about. Are you talking about Google’s limits on calling their API?

    (if so, that can’t be the problem, because it works on Safari and on mobile devices, except for Chrome on Desktop)

    Thanks,
    Julian

    November 7, 2017 at 10:10 pm #873908
    Basilis

    Hi,

    Hm it is strange to work on safari and not on Chrome.
    What about other desktop browsers?

    Best regards,
    Basilis

    November 8, 2017 at 12:06 am #873929
    julianilson

    Basilis,

    I thought you were going go into my account to see why there are errors in the theme update so you could then update Enfold and diagnose the issue that is occurring with the Google map element….

    Can you please do that?

    Thanks,
    Julian

    November 8, 2017 at 9:13 pm #874315
    julianilson

    I was able to update the theme, but the maps element is still not working on Chrome. I’m probably not the only user with this issue.

    Any help with this would be much appreciated.

    THanks,

    November 9, 2017 at 5:05 am #874387
    Rikard

    Hi,

    Thanks for the feedback, though I can’t reproduce the problem on Chrome. It’s working fine on my end, please see private for screenshot. Are you sure you are not getting cached results?

    Best regards,
    Rikard

    November 9, 2017 at 5:43 pm #874794
    julianilson

    It works now. Maybe the theme update solved it.
    Thanks,

    November 10, 2017 at 1:35 pm #875146
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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