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  • October 27, 2017 at 6:00 am #869382
    Sophung

    Hi,

    I’m trying to insert a Google Map Widget in my website.
    When I enter the address to search for the co-ordinates, it says ‘fetching co-ordinates’ for a long time, but nothing comes up.
    When i insert the co-ordinates manually, and save it, the map doesn’t show up after I save it. It only shows a grey image with an error message.

    Can you tell me what might be the problem?

    October 29, 2017 at 9:25 pm #870216
    Mike

    Hey Sophung,
    On the last version we had been getting a retired version on the api, but this has be fix with v4.2 have you updated to v4.2?

    Best regards,
    Mike

    October 30, 2017 at 12:13 pm #870422
    Sophung

    Hi Mike,

    Yes, I’ve updated it to v4.2, but there is no change. It still doesn’t show, even when I key in the co-ordinates.

    Regards,
    Sophia

    October 30, 2017 at 3:08 pm #870493
    Victoria

    Hi Sophia,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    October 31, 2017 at 6:02 am #870754
    Sophung

    Hi Victoria,

    Sure. I’ve put in the details below.

    November 1, 2017 at 10:11 am #871122
    Rikard

    Hi,

    Thanks for the login details, where exactly are you trying this out? Please link to the page directly so that we can inspect the error.

    Best regards,
    Rikard

    November 2, 2017 at 9:23 am #871571
    Sophung

    Hi Rikard,

    I was trying to create a Enfold Child Theme Google Maps widget under Appearances>Widgets.
    I want to create the widget to be in the sidebar of every page. I have left it as is in the website, so you can see the error message.

    Contact

    I tried entering an address for the co-ordinates to be fetched, and I also tried entering the co-ordinates directly. they both don’t work

    November 3, 2017 at 5:18 am #871974
    Rikard

    Hi,

    Thanks for the feedback, I see you haven’t added a Google Maps API key in the URL in private. Could you try to generate one and add it to the theme options please? http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

    Best regards,
    Rikard

    November 3, 2017 at 10:13 am #872063
    Sophung

    Hi Rikard,

    Ok done, it’s sorted! Thank you so much! :)

    Sophia

    November 4, 2017 at 5:23 am #872394
    Rikard

    Hi Sophia,

    Great, glad you got it working :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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