Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 26, 2016 at 7:49 pm #691909
    Lisa

    I placed a previous ticket for this last week. I thought the issue was resolved, however, for some reason when I create a new API key and copy it to Enfold, it works right away but after some time…I get the Oops something went wrong error again.

    September 26, 2016 at 9:00 pm #691943
    Vinay

    Hey Lisa,

    For testing purpose I added my API key and it works fine. The problem is with the API key. please follow the steps suggested by google correctly and it should work fine for you.

    It is easy to get the Google API key please refer to this link

    How to register a Google Maps Api key

    If you already created an API key please delete all old API key’s from google account to avoid a conflict.

    While setting up the API key make sure to add * before and after the domain name without http, www or https in the URL.

    Example *.kriesi.at/*

    Add your API key in the theme options Enfold > Google Services

    Best regards,
    Vinay

    September 26, 2016 at 9:02 pm #691945
    Basilis

    Hey Lisa!

    Please make sure to follow our documentation exactly with the domain been added properly.
    Share us a screenshot of the google concole so we can review it.

    Thanks a lot

    Best regards,
    Basilis

    September 27, 2016 at 12:38 am #692021
    Lisa

    No luck. How do I paste a screen shot here?

    September 28, 2016 at 7:24 am #692505
    Vinay

    Hi,

    Please follow the instructions provided by google correctly and it should work for you. I have again added my API key for testing purpose and it works correctly.

    Refer to this link for step by step instruction http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

    If you still have any issue go ahead and share your google account credentials so we can create an API key for you.

    Best regards,
    Vinay

    September 28, 2016 at 4:08 pm #692776
    Lisa

    I have done this several times and it works right away but I get the error again after some time. My info is below.

    September 28, 2016 at 4:10 pm #692777
    Yigit

    Hi!

    Login credentials are not working for me. Can you please check them once again? :)

    Cheers!
    Yigit

    September 28, 2016 at 7:32 pm #692861
    Lisa

    When I try to login to the Google API Console (from the link in your documentation) with that login and password, it works. I even copy and pasted the password to make sure.

    September 28, 2016 at 10:56 pm #692904
    Yigit

    Hi,

    I am getting this error when i copy paste the logins
    “ERROR: Invalid email address. Lost your password?”

    Best regards,
    Yigit

    October 4, 2016 at 5:34 pm #695167
    Lisa

    I’m not sure why that would be. I even tried logging in on another computer and it worked. The map did start functioning. I created another key, it worked for a few minutes and then gave me the error again. I left it overnight and for some reason it works now. I’m not sure why that would be but I’m happy that it finally works.:)

    October 5, 2016 at 7:27 am #695325
    Rikard

    Hi,

    Great, glad you got it working. We’ll keep the thread open in case you should have any further problems on the topic.

    Best regards,
    Rikard

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