Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 17, 2017 at 1:24 am #762288
    gvadam

    Hello,
    I’m updating a page on my site and dropped a new full width Google Map element onto the page, but it does not render. I just see a big white space. This doesn’t appear to be an API issue, as if you pan around the pan the map around the map elements start to render. I also don’t see any console or network errors when i inspect the page. I just cannot get any part of the map that’s in the view port to render on page load. I use this widget across a dozen other pages on my site without issue. Not sure why editing an existing page or making a new one would cause this to happen. Any ideas?

    March 19, 2017 at 7:11 am #763093
    Rikard

    Hey gvadam,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 20, 2017 at 3:21 pm #763664
    gvadam

    I have provided the requested details below.

    March 21, 2017 at 6:35 am #764010
    Rikard

    Hi,

    Thanks, though the details don’t seem to work unfortunately. Could you check and verify please?

    Best regards,
    Rikard

    March 21, 2017 at 3:10 pm #764218
    gvadam

    Hello,
    No idea what happened there. Generated a new password for you.I just tested and can verify it works.

    March 22, 2017 at 6:17 am #764564
    Rikard

    Hi,

    Thanks for that, details are working now. First off, could you try updating the theme to the latest version (4.0.3) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    March 22, 2017 at 3:24 pm #764815
    gvadam

    Reloading and upgrading the theme was the first troubleshooting step i tried, but i rolled it back when i saw no change. I updated to (4.0.3) and the behavior is still the same.

    March 27, 2017 at 3:37 am #767140
    Ismael

    Hi,

    There are a few errors in the console.

    Failed to load resource: the server responded with a status of 403 (Forbidden)
    connect.facebook.net/en_US/fbevents.js:1 Facebook Pixel Error: Duplicate Pixel ID: 1831468983767033
    aa @ connect.facebook.net/en_US/fbevents.js:1
    149966673 Failed to load resource: the server responded with a status of 403 (Forbidden)

    It seems to be a file or folder permission issue. Please check the permissions or deactivate all plugins then check the page again.

    Best regards,
    Ismael

    March 29, 2017 at 6:15 pm #768972
    gvadam

    I believe that to be a red herring. That console error was briefly visible due to a setting in Google tag manager. That resource is just Facebook page view code. I double checked all folder permissions and deactivated all plugins and it did not change. I do want to stress that this map element is working on other sections of my site. It only does not work when i add a new Google map element to a page.

    March 29, 2017 at 8:23 pm #769050
    Basilis

    Hey!

    Can you provide us a screenshot, how you added the site to the API of Google?

    Regards,
    Basilis

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