Viewing 11 posts - 1 through 11 (of 11 total)
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  • February 11, 2017 at 9:43 am #745729
    Nathan

    Hi

    the page we needs support with please:

    Contact

    we entered the coordinates for our business address and when we go to click the blue button it doesn’t yet work or show up on the webpage

    how do we fix this?

    thank you

    February 11, 2017 at 1:12 pm #745755
    Vinay

    Hey Nathan,

    Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link

    How to register a Google Maps Api key

    If you already created an API key please delete all old API key’s from google account to avoid a conflict.

    While setting up the API key make sure to add * before and after the domain name without http, www or https in the URL.

    Example *.kriesi.at/*

    Add your API key in the theme options Enfold > Google Services

    Best regards,
    Vinay

    February 11, 2017 at 10:13 pm #745800
    Nathan

    I feel confused

    I went to theme forest to my account in settings and copied that and paste it into

    Enfold>Them Update

    is that where you mean?

    February 11, 2017 at 10:16 pm #745801
    Nathan

    there are a lot of “theme options” options, are you referring to “Theme Update” section?

    February 12, 2017 at 9:43 am #745905
    Vinay

    Hi,

    It’s Enfold > Google Services

    Best regards,
    Vinay

    February 12, 2017 at 12:28 pm #745924
    Nathan

    I don’t have that option or tab

    and it says in “Theme Update”

    “No Updates available. You are running the latest version! (3.4.3)”

    ?

    February 12, 2017 at 1:05 pm #745930
    Yigit

    Hi,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    February 12, 2017 at 1:52 pm #745940
    Nathan

    I hear you thank you for the links

    so if i update manually will I loose any content?

    February 12, 2017 at 1:59 pm #745941
    Nathan

    I feel happy the plugin worked.

    the theme update says

    “Attention: Any modifications made to the Theme Files will be lost when updating. If you did change any files (Custom CSS rules or PHP file modifications for example) make sure to create a theme backup.”

    “will be lost”

    what does “theme files” mean what is that referring to?

    February 12, 2017 at 5:33 pm #745981
    Basilis

    Hi!

    You have not done any modifications so you are not going to loose something.
    That is for those who modify the files of the theme.

    Let us know if we can do anything else for you

    Regards,
    Basilis

    February 12, 2017 at 7:25 pm #746000
    Nathan

    I feel relieved and thankful for your clarity

    you guys are great support, it all worked out! :)

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Google map element currently not working’ is closed to new replies.