Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • October 30, 2019 at 3:59 pm #1152395
    3Vosjes

    Hi,
    I need your help once more. I use the Quicksand and Work Sans fonts on this website redturtleconsultancy.com. After enabling the cookie consent bar, all fonts on the site have changed to Helvetica and Google font don’t seem to work anymore. How can this be solved?

    Kind regards,
    Brigitte Vos

    November 1, 2019 at 5:12 am #1152915
    Rikard

    Hi Brigitte,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 1, 2019 at 10:37 am #1152957
    3Vosjes

    Hi,
    Include the requested login credentials.

    Best regards,
    Brigitte Vos

    November 2, 2019 at 5:09 am #1153178
    Rikard

    Hi,

    Thanks for that, though the details don’t seem to work. Please check and verify.

    Best regards,
    Rikard

    November 3, 2019 at 11:47 am #1153484
    3Vosjes

    Hi,
    Sorry, wrong password. Correct password in Private Content section.

    Best regards,
    Brigitte Vos

    November 4, 2019 at 5:13 am #1153605
    Rikard

    Hi Brigitte,

    Thank for that, I can’t reproduce the problem though. I can see the Quicksand and Work Sans fonts being applied to your site without accepting cookies and it’s working both in incognito and regular window using Chrome. I’m not sure how we can reproduce the problem you are having?

    Best regards,
    Rikard

    November 4, 2019 at 3:15 pm #1153711
    3Vosjes

    Hi Rikard,

    That’s strange.
    Both my laptop and my computer and my iPhone show a different font.
    When the cookie bar is removed the Quicksand and Work Sans font become visible again.

    But you cannot fix what is not visible. I understand that.
    Thank you for trying.

    November 5, 2019 at 9:11 am #1153898
    Rikard

    Hi,

    Thanks for the update. Could you send a screenshot of what you are seeing on your end so that we can compare maybe?

    Best regards,
    Rikard

    November 5, 2019 at 10:14 am #1153917
    soltner

    Hi,
    i have the same problem with different sites, you must reload the page a second time to load the Google Fonts – hopefully this error will be fixed in the next update.

    Regards,
    Soltner

    November 5, 2019 at 11:27 am #1153946
    3Vosjes

    Hi,
    Thank you for not giving up.
    I’m not sure how to add a screenshot.
    I have added two links, one with cookie bar enabled and one with cookie bar disabled.

    Best regards,
    Brigitte Vos

    November 5, 2019 at 1:30 pm #1153987
    Rikard

    Hi Brigitte,

    Thanks for that, though I’m getting 404 errors on both links. Could you try uploading them to imgur.com, Dropbox or Google Drive instead please?

    Best regards,
    Rikard

    November 5, 2019 at 4:22 pm #1154019
    3Vosjes

    Hi Rikard,

    Sorry for that. New attempt.
    I hope it works.

    Best regards,
    Brigitte

    November 6, 2019 at 6:31 am #1154173
    Rikard

    Hi Brigitte,

    Thanks for that, but I still can’t reproduce the problem on my end. Did you try to clear all the cookies from your browser to see if that helps? You could also try to use a different browser or machine which has never visited the site before.

    Best regards,
    Rikard

    November 6, 2019 at 2:59 pm #1154302
    3Vosjes

    Hi Rikard,

    It’s a mystery.
    I’ve done everything you’ve said several times. I cleared all cookies. I have tried Safari, Firefox and Chrome.
    I asked someone else to visit the website.
    Always the same result. No Quicksand and Work Sans font.

    This is it, I think. Thanks for your patience.

    Best regards,
    Brigitte

    November 6, 2019 at 3:21 pm #1154303
    soltner

    Hi Brigitte,

    try to disable >CSS file merging and compression in Theme settings >Performance and >Delete old CSS and JS files?
    then clear all cookies and cache from browser (also from the cache-plugin you should use one) and the Google Fonts load… sorry for my bad english :-)

    Regards,
    Soltner

    November 6, 2019 at 3:51 pm #1154306
    3Vosjes

    Hi Soltner,
    Thanks for thinking along. Unfortunately the problem has not been solved.

    Best regards,
    Brigitte

    November 10, 2019 at 6:46 pm #1155370
    Basilis

    Hi,

    Have you tried all those? Because this issue is not somewhere else visible from us.

    Best regards,
    Basilis

    November 11, 2019 at 11:09 am #1155536
    3Vosjes

    Hi,
    Yes, I’ve tried all those. Twice.
    Nothing changes.
    Here we all see a font change when the cookie bar is enabled.
    It doesn’t look bad, but it’s not what we chose.

    Best regards,
    Brigitte

    November 13, 2019 at 12:09 pm #1156359
    Ismael

    Hi,

    Thank you for the update.

    The Enfold > Privacy & Cookies > Default Cookie Behaviour was set to the third option, so the fonts will not load unless the user manually click the privacy toggle to enable the font. We set it to the second option so that once the user accepted the cookies, the fonts will be enabled automatically. You can also set the cookie behaviour settings to the first option if you want the fonts to work automatically on page load even if the cookies have not been accepted yet.

    Best regards,
    Ismael

    November 13, 2019 at 12:23 pm #1156364
    3Vosjes

    Hi Ismael,

    WOW! This is great! Thank you very much.
    I have more questions, but I will start a new thread for that.

    Best regards,
    Brigitte

    November 14, 2019 at 5:18 am #1156632
    Rikard

    Hi Brigitte,

    Great, I’m glad that Ismael found the problem and thanks for the feedback. I’ll close this thread for now then, please open a new thread for your other problem.

    Best regards,
    Rikard

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Viewing 21 posts - 1 through 21 (of 21 total)
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