Google Business Email - Support | Kriesi.at

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December 30, 2014 at 5:40 pm #373205

Justin
Participant

Hey guys,
are you familiar with Google Business email accounts? It’s like any other I am guessing.
I am trying to figure out why, when I use the client’s email in your form….along with my gmail account….I will get the test, but the client who uses Google Business emails…does not receive. Within the form settings I have my gmail, and his business email (Google is the host).

Thoughts?
Thanks!

December 30, 2014 at 6:19 pm #373222
Elliott
Inactive Moderator
Hey Justin!

You have them separated by commas correct? Did your client check his spam folder?

Send us a WordPress login and we’ll take a closer look.

What happens when you use the contact form 7 plugin or sending a test email with this plugin? https://wordpress.org/plugins/wp-mail-smtp/

Do you receive the emails with those?

Best regards,
Elliott
- This reply was modified 9 years, 11 months ago by Elliott.
December 30, 2014 at 6:29 pm #373229

Justin
Participant

This reply has been marked as private.

December 30, 2014 at 7:10 pm #373250

Elliott
Inactive Moderator

Hi!

We’ll need a link to your site as well.

Best regards,
Elliott

December 30, 2014 at 7:12 pm #373252

Justin
Participant

This reply has been marked as private.

December 31, 2014 at 1:34 am #373382

Ismael
Moderator

Hi!

Please try to install the plugin suggested above: https://wordpress.org/plugins/wp-mail-smtp/

Refer to this link for more info: https://www.digitalocean.com/community/tutorials/how-to-use-google-s-smtp-server

Regards,
Ismael

December 31, 2014 at 8:43 pm #373687

Justin
Participant

This reply has been marked as private.

December 31, 2014 at 8:50 pm #373688

Justin
Participant

This reply has been marked as private.

January 3, 2015 at 4:47 pm #374480

Elliott
Inactive Moderator

Hi!

When I try sending a test email it says “SMTP could not authenticate” so perhaps your SMTP info is wrong. You should also update WordPress to the latest version.

Best regards,
Elliott
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