Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 6, 2020 at 10:35 pm #1191020
    pixelflexled

    Hello — I have been trying to troubleshoot this issue for months. We are on Enfold version 4.5.7 and since trying to update to 4.6.x and even 4.7.x and the Google Analytics traffic on our sites drops to next to nothing. I’ve tweaked with settings in the Cookies/GDPR and haven’t been able to resolve it. Can you please advise on the proper settings that should be in place with the new updates in order to keep our GA traffic working? Thanks!

    March 7, 2020 at 2:02 pm #1191112
    Rikard

    Hey pixelflexled,

    Please send us a temporary WordPress admin login and login URL to one or both of your sites so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 10, 2020 at 3:25 pm #1191880
    pixelflexled

    Hi Rikard,
    See below.

    March 11, 2020 at 5:04 am #1192127
    Rikard

    Hi,

    Thanks for that, but neither the token or the login details are working. Please check:

    ERROR: User can’t find.

    Best regards,
    Rikard

    March 11, 2020 at 4:00 pm #1192336
    pixelflexled

    Please try the temp login link again below.

    March 12, 2020 at 4:49 am #1192481
    Rikard

    Hi,

    Thanks for that, but it’s not working either. I get redirected to the home page without being logged in.

    Best regards,
    Rikard

    March 12, 2020 at 10:37 pm #1192792
    pixelflexled

    Sorry, I’m not sure why. Possibly the Temp Login doesn’t work with WP Engine.

    Are you able to specify what the general settings should be for the Cookies/GDPR so that Google Analytics still works as it should?

    March 17, 2020 at 3:38 pm #1193822
    pixelflexled

    Rikard — can you please advise on this?

    March 19, 2020 at 5:26 am #1194305
    Ismael

    Hi,

    Sorry for the delay. The Google Analytics tracker is working properly even if the cookie consent bar is enabled. As you can see in the screenshot below, the tracker is still collecting data from the site even if we haven’t accepted the cookies, yet.

    Screenshot: https://imgur.com/a/jnRnTjE

    Did you set the Privacy & Cookies > Default Cookie Behavior to the first option? The option should automatically enable third party services such as the GA tracker on page load even without the users’ explicit consent.

    Best regards,
    Ismael

    March 19, 2020 at 6:19 pm #1194497
    pixelflexled

    Hey Ismael. Right now, the site is using version 4.5.7, so it’s working fine, but it’s when I update to the newer theme version (ever since 4.6.x) it breaks the GA tracking.

    Is the Privacy & Cookies > Default Cookie Behavior the only setting that affects it in the new theme version? Or should I be checking anything else?

    March 24, 2020 at 6:56 am #1195652
    Ismael

    Hi,

    Yes, the default cookie behavior is the only setting that can prevent the GA tracker from loading automatically on page load. You should set it to the first option or second option.

    Thank you for your patience.

    Best regards,
    Ismael

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