Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • November 30, 2017 at 10:21 pm #883582
    bremerlloyd

    I added my Google Analytics Tracking Code in the theme options but somehow it seems that analytics is not tracking the site.

    November 30, 2017 at 11:48 pm #883623
    Jordan Shannon

    Hey bremerlloyd,

    Is it being recognized as installed at all on the google dash? Also how long has it been since you added it? You need at least 24 hrs.

    Best regards,
    Jordan Shannon

    December 5, 2017 at 12:13 am #884879
    bremerlloyd

    Hi Jordan,

    I added it already weeks ago.
    Yes, it installed as the tracking code was working on the webpage which is replaced by this webpage.

    December 5, 2017 at 12:28 am #884889
    Jordan Shannon

    Hi,

    So if I’m understanding correctly this is a new page? Was the old page Enfold based as well?

    Best regards,
    Jordan Shannon

    December 5, 2017 at 12:29 am #884890
    bremerlloyd

    No, the old was on NEOS

    December 5, 2017 at 5:20 pm #885162
    Jordan Shannon

    Hi,

    You need to follow Enfold method for adding the code via Enfold Options.

    Best regards,
    Jordan Shannon

    December 5, 2017 at 5:30 pm #885167
    bremerlloyd

    I did. Please log in to our website and doublecheck

    December 5, 2017 at 11:51 pm #885262
    Jordan Shannon

    Hi,

    I believe that the issue is that this code was originally on another platform. Are you able to generate another instance of the tracking code specifically for the Enfold install.

    Best regards,
    Jordan Shannon

    December 12, 2017 at 3:52 pm #887974
    bremerlloyd

    I added a new analytics account and now its working

    December 12, 2017 at 6:49 pm #888026
    Jordan Shannon

    Hi,

    Great! I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 10 posts - 1 through 10 (of 10 total)
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