Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • May 17, 2016 at 5:39 pm #633865
    sfmcgrady

    I know many visitors are landing on other pages and navigating through the site, but the tracking code is not working in Enfold.

    Help! I’ll post the site below.

    May 17, 2016 at 6:03 pm #633886
    Jordan

    Hey sfmcgrady,

    Thanks for getting in touch with us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username.

    Best regards,
    Jordan

    May 17, 2016 at 6:08 pm #633890
    sfmcgrady

    below

    May 18, 2016 at 7:41 am #634216
    Rikard

    Hi,

    As far as I can see the tracking code is present on all your pages, maybe you could try to contact Google to see why you are not getting any data for your other pages?

    Best regards,
    Rikard

    May 18, 2016 at 1:26 pm #634413
    sfmcgrady

    please se more info below as to the problem

    May 19, 2016 at 6:16 am #634956
    Rikard

    Hi,

    Thanks for that, I’ve never seen this error before though. Could you try reinstalling the code like they recommended?

    Otherwise you can try to add this to your functions.php file under Appearance–>Editor. 

    function enfold_add_analytics() { 
?>
YOUR ANALYTICS CODE GOES HERE
<?php } 
add_action( 'wp_head', 'enfold_add_analytics');

    Thanks,
    Rikard

    • This reply was modified 9 years, 6 months ago by Rikard.
    May 19, 2016 at 3:25 pm #635251
    sfmcgrady

    I don’t see functions.php in Appearance Editor, but I do see functions-enfold.php there. Is that what you meant or is missing the functions.php file in there causing an issue?

    May 19, 2016 at 3:26 pm #635252
    sfmcgrady

    Woops – looks like Theme Functions is what it is labeled there.

    May 20, 2016 at 5:10 am #635690
    Rikard

    Hi,

    So I’m guessing you found it? Any luck with the code?

    Best regards,
    Rikard

    May 20, 2016 at 1:02 pm #635872
    sfmcgrady

    I did update the functions.php file but still Google Analytics is only showing the home page for content? None of the other pages but I know users have been on those pages. Help!

    May 23, 2016 at 3:29 pm #636842
    Andy

    Hi,

    does this happen when activating a default WordPress theme as well? please let us know about your results.

    Best regards,
    Andy

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