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  • July 19, 2022 at 9:06 am #1358746
    oestersund

    Der Team,
    as mentioned here https://kriesi.at/support/topic/ga4-not-working/ I have tried to connect my page with the new GA code (as below). Bit in the theme options it is mentioned one shall still use the UA-xxx format. If I enter the G-xxx code, the Google dashboard does not show any results. I use Enfold 5.01.

    How can I connect the page to the new code in order to get it up and running?

    Thx a lot Tilman

    July 19, 2022 at 9:52 am #1358751
    Ismael

    Hey Tilman,

    Thank you for the inquiry.

    The new analytics code (G-id**) should also work in the Enfold > Google Services panel. Please provide the login details in the private field so that we can check the issue properly. You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings while editing the site.

    Best regards,
    Ismael

    July 19, 2022 at 10:11 am #1358752
    oestersund

    Hi Ismael,
    thx – login see below. Maybe WP Rocket is a potential conflict? If so, which setting to be changed?

    Best regards Tilman

    July 19, 2022 at 12:28 pm #1358762
    Ismael

    Hi,

    Thanks for the info.

    We have checked the Tracking-Code für Google Analytics field and we noticed that the analytics ID is incomplete, so we adjusted it. The tracker is now working properly. (see private field)

    Best regards,
    Ismael

    July 19, 2022 at 3:52 pm #1358784
    oestersund

    … silly me :-)
    I´ll check the next days if the page shows up now properly in the G. adwords dashboard

    But if I look on my second page, the G4 code seems to be copied correctly there, but does not show up in the G. dashboard neither. login see below

    Thx again Ismael & best regards Tilman

    • This reply was modified 2 years, 4 months ago by oestersund.
    July 20, 2022 at 7:38 am #1358845
    Ismael

    Hi,

    On the other site, the analytics script is not running immediately on page load because of the privacy & cookie options. Users have to manually allow the analytics tracker by toggling the privacy buttons in the privacy modal popup window.

    You can also set the Cookie Handling > Default Cookie Behavior to the first or second option to automatically load external services including the analytics tracker.

    Best regards,
    Ismael

    July 20, 2022 at 9:39 am #1358868
    oestersund

    Hi Ismael,
    understand. What I did not find, but would be helpful in order to be at least closer towards GDPR: Is there an option / a way to activate the GA cookie only on page load, but not the other cookies?

    thx again, Tilman

    July 22, 2022 at 6:25 am #1359137
    Ismael

    Hi,

    to activate the GA cookie only on page load

    This is not possible with the current privacy options, unfortunately. You may need to look for a different plugin or a custom script for this. And because a tracker script collects personal data, automatically activating it without user consent is not GDPR compliant, if I am not mistaken.

    This might offer more info about Google Analytics and GDPR.

    // https://www.cookiebot.com/en/google-analytics-gdpr/

    Under EU’s GDPR, Google Analytics cookies need end-user consent to be activated on your website.

    Best regards,
    Ismael

    July 22, 2022 at 11:40 am #1359161
    oestersund

    Thx a lot Ismael,
    I understand, ok.

    Best regards Tilman

    July 22, 2022 at 12:36 pm #1359181
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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