Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 29, 2024 at 7:15 pm #1465693
    thomasg156

    Despite implementing the cookie banner and following all the necessary configurations as outlined in the documentation, I’m still encountering an issue where Google Analytics cookies are being loaded before user consent is obtained. Could you please assist me in resolving this?

    August 30, 2024 at 11:21 am #1465751
    Ismael

    Hey thomasg156,

    Thank you for the inquiry.

    Did you add the tracking code in the Enfold > Google Services > Google Analytics Tracking Code field? We would like to check the issue but we encountered a fatal error when we tried to login in to the site.

    Best regards,
    Ismael

    August 31, 2024 at 5:58 am #1465856
    thomasg156

    Yes i add the tracking code in the Enfold > Google Services > Google Analytics Tracking Code field let me see the issue and resolve fatal error then you can login and check the issue

    August 31, 2024 at 1:26 pm #1465887
    Rikard

    Hi,

    This message appears on the login page:

    Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    Please check your server error logs for clues.

    Best regards,
    Rikard

    September 2, 2024 at 8:12 am #1466027
    thomasg156

    @Ismael @Rikard thank you so much for the support could please kindly check the site now

    • This reply was modified 2 weeks ago by thomasg156.
    September 3, 2024 at 5:10 am #1466082
    Ismael

    Hi,

    Thank you for the inquiry.

    The Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behaviour is set to the second option, so all external services, including the tracking script, will still load even without user consent. To block it, you need to set the Default Cookie Behaviour to the third or fourth option. Please make sure to purge the cache and empty the local storage after adjusting the settings.

    Best regards,
    Ismael

    September 3, 2024 at 6:06 am #1466084
    thomasg156

    Thank you so much for the support but even if i set default cookie behaviour to third option the google analytics cookies still load (ga GA1.1.1254067059.1725336222 .bauerfolg.ch / 2025-10-08T04:03:42.315Z 30 Medium
    _ga_5H8WP2G259 GS1.1.1725336222.1.0.1725336222.60.0.0 .bauerfolg.ch / 2025-10-08T04:03:42.314Z 52 Medium
    _gat_UA-127474420-1 1 .bauerfolg.ch / 2024-09-03T04:04:42.000Z 20 Medium
    _gcl_au 1.1.1737153063.1725336222 .bauerfolg.ch / 2024-12-02T04:03:41.000Z 32 Medium
    _gid GA1.2.288795550.1725336222 .bauerfolg.ch / 2024-09-04T04:03:42.000Z 30 Medium
    )

    September 3, 2024 at 12:42 pm #1466114
    Ismael

    Hi,

    Thank you for the update.

    Looks like you’ve installed the GTM4WP – A Google Tag Manager (GTM) plugin for WordPress. Please note that the tracking script added by this plugin is not covered by the theme’s privacy options. You may need to use an additional plugin or create a custom script.

    Best regards,
    Ismael

    September 3, 2024 at 8:03 pm #1466162
    thomasg156

    could you please let me know what additional plugin could help me with it or could you please guide me to the article where ustom script has been added to block A Google Tag Manager cookies that could help me resolving the issue thank you in anticiaption

    September 4, 2024 at 4:33 am #1466173
    Ismael

    Hi,

    Unfortunately, we haven’t used the plugin before, so we’re not sure if there is a privacy plugin that can cover or control the scripts it loads. Please contact the plugin authors for more info.

    Best regards,
    Ismael

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