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Viewing 14 posts - 1 through 14 (of 14 total)
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  • June 14, 2016 at 4:51 pm #648124
    AWZ

    Hi,

    I inserted the Google Analytics Tracking Code in the special field of the theme. The custumer sais, that analytics doesn´t work.
    Before – with the old website – it worked with this tracking code. Do you have an idea?

    Thanks

    June 14, 2016 at 4:52 pm #648128
    Yigit

    Hey AWZ,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    June 14, 2016 at 5:01 pm #648137
    AWZ

    Look here

    June 14, 2016 at 5:13 pm #648148
    Yigit

    Hi,

    I added the code in Google Analytics field. Please check if it is working properly now

    Best regards,
    Yigit

    June 15, 2016 at 10:35 am #648519
    AWZ

    Thanks.

    I thought only the analytics code is required. You have inserted a “little” bit more – a java script function.
    Is this the normal way to do this or is this a workaround?
    Where can I find those infos – in the documentation?

    Best regards Sven

    June 15, 2016 at 3:01 pm #648631
    Yigit

    Hey!

    Yes, that is the correct way to add it, their script should be added. We do not have any documentation about it but simply when you create a Google Analytics account, you can simply copy and paste the code into the field.
    Have you confirmed if it is working correctly?

    Best regards,
    Yigit

    June 15, 2016 at 3:07 pm #648636
    AWZ

    Hi,

    thanks again. I think the problem is/was, that only our customer has this account. So I hadn´t this script. I´m wating for the response and I will tell you, when it works.

    Feedback: Maybe you include it in the documentation – if it´s always the same script our you rename it in the backend or filled it with the script as default…

    Best regards Sven

    June 16, 2016 at 7:12 am #649037
    Rikard

    Hi Sven,

    Thanks for the feedback, we’ll try to update the documentation. I’ll keep the thread open in case you should have any further problems.

    Regards,
    Rikard

    June 17, 2016 at 2:32 pm #649785
    AWZ

    Hi,

    the customer respondet: it doesn`t work until now.

    Any ideas? Thanks

    June 19, 2016 at 10:04 am #650372
    Rikard

    Hi,

    Unless we get access to their analytics account then no, we can’t do much more than to paste the code you have given to us unfortunately.

    Best regards,
    Rikard

    June 20, 2016 at 9:10 am #650691
    AWZ

    Hi,

    the code (script) isn´t from me – it was insertet from your support. I had only the analytics code(number). Could you check it in the backend: Are you sure, that your script is correct? I ask meanwhile for the analytics access.

    Best regards Sven

    June 21, 2016 at 8:01 pm #651681
    Andy

    Hi,

    code we’ve inserted is not from us, but from Google: https://support.google.com/analytics/answer/1008080

    So make sure that the code you’re using (your ID etc) is correct.

    Best regards,
    Andy

    June 27, 2016 at 10:31 am #653729
    AWZ

    Hi,

    now it´s solved. The mistake was:
    1) I inserted only the analytics number in this field = doesn´t work.
    2) You get the login to the backend and inserted the script, but owerwrite the correct analytics number with another = doesn´t work.
    3) Now it´s the right script with the correct number = works!

    Thanks for the support anyway,
    Best regards Sven

    June 27, 2016 at 1:24 pm #653771
    Andy

    Hi,

    glad it’s working for you now. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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