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  • December 5, 2017 at 8:32 pm #885221
    Vicki Hain
    Guest

    I just sent you an email about a predicament we’re in. Then I had the idea that perhaps we could purchase our own version of Enfold and switch the credentials on our Enfold install to our own?

    A consultant did the website, no longer with us. I have the Themeforest Username and API key on the Theme Update page. Without doing anything to our install, could we purchase Enfold and change the ownership of our current Enfold from her to us? We need to be able to access Support for Enfold.

    There was a glitch with Enfold (mobile menu not working) the last we updated it, and I rolled back to the previous version. But when I did that, the Enfold auto update checks stopped, sees the older version as current. I can’t get the current version of Enfold (and hopefully the problems are fixed!).

    Thanks much, Vicki Hain

    December 6, 2017 at 12:11 am #885277
    Yigit

    Hi Vicki,

    Thanks for contacting us!

    I have just replied to your thread here – https://kriesi.at/support/topic/enfold-version/. Please firstly try what i suggested there and if that does not work, then you could try retrieving your purchase code. If that would not be possible, you could have a new purchase code by purchasing a new license.

    Since two threads will be complicated, let us continue on your previous thread and get this solved as soon as we can :)

    Best regards,
    Yigit

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