Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 6, 2015 at 4:46 pm #469091
    turistai

    Hello team,
    In the last days I have been experienced gateway time-errors when I try to access my wp-admin. Sometimes it is impossible to log in for hours.
    My hosting provider explained that there is a problem with Themeforest and Envato Market servers.
    What can I do to solve this problem?
    Thanks!

    July 6, 2015 at 8:57 pm #469240
    Elliott

    Hey turistai!

    It doesn’t sound like a theme problem but try deactivating all of your plugins and try again. If your still having trouble then send us a WordPress login and we’ll take a look.

    Best regards,
    Elliott

    • This reply was modified 9 years, 5 months ago by Elliott.
    July 6, 2015 at 9:02 pm #469244
    turistai

    Hello Elliot,
    unfortunately I can’t login at the moment. There is always a “gateway time-out” error. I am not able to create a new WP login.
    My hosting server assistance told me there is a serious problem with Themeforest themes (including Enfold).

    July 6, 2015 at 10:03 pm #469264
    sundialstudios

    I had a similar problem, but was able to login. I removed the Themeforest API and it works fine.

    July 6, 2015 at 10:22 pm #469272
    turistai

    @sundialstudios thanks! I will try. I checked for news on themeforest twitter account. They have ongoing DDoS attacks in their server. No solution at the moment.

    July 7, 2015 at 8:29 am #469446
    turistai

    Hello Enfold team,
    do you have any solution to allow me at least to login?

    July 7, 2015 at 5:07 pm #469818
    Elliott

    Hey!

    I’m not sure if it will help but you can try creating a backup and temporarily rename the Enfold theme folder to something else to see if that lets you login. If your still having trouble then it’s possible it could be a plugin that you need to delete.

    If that does not help then I suspect it’s something to do with your server and it would be best to work with your hosting provider.

    Best regards,
    Elliott

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