Gallery shows "the image could not be loaded" on click

Hi,

Thanks for that. Does it make any difference if you deactivate your caching plugin, or activate the parent theme?

Best regards,
Rikard

Hi Elbnetz,

We can’t access the plugin page on your installation, could you activate that please? Also, are we allowed to temporarily disable plugins for testing purposes?

Best regards,
Rikard

Hi Thorsten,

Thanks for the update. We’re not all that comfortable with debugging on a live site, would it be possible for you to copy it to a staging area? If not, then we can test on your live site, but please verify that you have backups of it first.

Best regards,
Rikard

Hi,

Could you please post FTP logins here privately as well? I think issue is related to some modifications you made on your child theme :)

Best regards,
Yigit

Hi,

Thank you for the update.

The lightbox is not working correctly because the href attribute of the gallery items are missing or it is blank. Did you add a custom script in the functions.php file?

To fix it temporarily, try to use this script in the functions.php file.

// a custom script
// fill in gallery thumbs' href attribute
function ava_custom_script_mod() {
    if ( wp_script_is( 'avia-default', 'registered' ) ) {
        wp_add_inline_script( 'avia-default', '
		(function($) { 
			$(document).ready(function() {
				$(".avia-gallery-thumb a").each(function() {
					var image = $(this).data("prev-img");
					$(this).attr("href", image.replace("-495x400.jpg", ".jpg")); 
				});
			});
		})(jQuery);
	');
    }
 }
 add_action( 'wp_enqueue_scripts', 'ava_custom_script_mod', 9999);

Best regards,
Ismael

Hi,

Yes, an access to the staging or development site would be nice. To keep us from accidentally breaking the live site. We cannot reproduce the same issue on our end, so there is a great chance that a plugin or a custom modification is causing the issue on your site. You can always keep the suggested script if the issue persists.

Thank you for your patience.

Best regards,
Ismael