Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 28, 2018 at 5:01 pm #1038597
    clickrepublic

    Hi there

    My mason gallery does not appear to working. Here’s an example page:

    Baby and Newborn Gallery

    The flexible masonry thumbnails appear correctly, but when an image is clicked, just an enlarged jpeg appears (instead of the normal lightbox that allows scrolling between images on a desktop device).

    thanks, Gary

    November 29, 2018 at 4:43 pm #1039012
    Victoria

    Hey clickrepublic,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 29, 2018 at 4:55 pm #1039025
    clickrepublic

    Thanks Victoria – see below.

    December 1, 2018 at 4:21 pm #1039673
    Rikard

    Hi,

    Thanks for that, what happens if you disable Autoptimize? You could also try to disable the theme feature under Enfold->Performance, remember to delete the old CSS and JS files if you change anything there.

    Best regards,
    Rikard

    December 1, 2018 at 5:43 pm #1039700
    clickrepublic

    Hi Rikard

    Thanks. Tried disabling but that didn’t help the gallery. In fact disabling Autoptimise threw out some elements on the homepage!

    Best regards
    Gary

    December 2, 2018 at 8:53 am #1039830
    Vinay

    Hi,

    Thank for the update, I checked your site and the homepage loads fine.

    let us know if you need any help or we can close this ticket?

    Best regards,
    Vinay

    December 2, 2018 at 1:24 pm #1039915
    clickrepublic

    Hi Vinay

    You have misunderstood this! The issue is with the masonry galleries, not the hompage (see first post).

    1. So Rikard suggested deactivating Autoptimise.

    2. But doing this didn’t help with the gallery problem and also threw out the homepage.

    3. I have therefore reactivated the Autoptimise (homepage now fine), but we still have the original problem.

    thanks
    Gary

    December 2, 2018 at 3:06 pm #1039957
    Rikard

    Hi Gary,

    Thanks for the update. It looks like all the images are being loaded via a CDN, what happens if you turn that off? Also, are we allowed to disable Autoptimize for testing purposes?

    Best regards,
    Rikard

    December 2, 2018 at 4:41 pm #1039981
    clickrepublic

    Hi Rikard

    I have have copied the main site to a staging version:

    Home

    So feel free to disable Autoptimise here etc for testing. And I have also disabled the CDN (this applies to the main site too).

    Access details still the same (see private content)

    https://lightrepublic1.staging.wpengine.com/wp-admin

    thanks
    Gary

    December 5, 2018 at 1:05 pm #1041193
    clickrepublic

    Hi Rikard
    Did you have any luck with this?
    thanks
    Gary

    December 6, 2018 at 5:12 pm #1041752
    clickrepublic

    My wife asked a developer to take a quick look as this and he said:
    There are no js errors in the console, so nothing to go on there.
    When switching to the parent theme the lightbox does work. So that suggests that there is something going on with the child theme that is causing the problem.
    Comparing the two I can see that the lightbox-added class is not being appended to the image container so that would explain the problem. The question is what in the child theme is causing this? I can see nothing obvious.

    Does this help?
    thanks
    Gary

    December 10, 2018 at 4:51 am #1042883
    Ismael

    Hi,

    Did you update the header.php file in the child theme? Please update it or disable it temporarily. That should fix the issue.

    Best regards,
    Ismael

    December 11, 2018 at 6:33 pm #1043906
    clickrepublic

    Thanks Ismael – that fixed it!
    best regards
    Gary

    December 11, 2018 at 11:32 pm #1044041
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 14 posts - 1 through 14 (of 14 total)
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