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  • September 13, 2023 at 5:38 pm #1419078
    watermelon5032

    Hi,
    We have recently updated the Enfold to Version: 5.6.5 and the lightbox stopped working on the Gallery element.
    Here is the example on the page:

    Prodigy

    Here is a test page with only that element on it:

    Gallery Test

    And here is the old version of the site with the lightbox working (Enfold Version: 4.0.4)

    Prodigy

    Please advise on how to get the lightbox to work on the Enfold 5.6.5.

    Thanks,
    Joanna

    September 14, 2023 at 4:48 am #1419119
    Ismael

    Hey watermelon5032,

    Thank you for the inquiry.

    The live site is not loading properly on our end. Typically, updates should be applied to the dev site first, not the live site. It’s recommended to do it the other way around.

    In the live site, please try to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the scripts and stylesheets are loaded. Also make sure to purge the cache before checking the page.

    Best regards,
    Ismael

    September 18, 2023 at 6:58 pm #1419498
    watermelon5032

    Hi Ismael,
    The file compression is disabled and cache is flushed.
    Could you please elaborate on what is not loading on your end? Are you able to reproduce the issue with the lightbox we are seeing?

    Thanks,
    Joanna

    September 19, 2023 at 3:44 am #1419513
    Ismael

    Hi,

    Thank you for the update.

    The live site is now loading properly on our end and upon checking, we have found this error in the console.

    Uncaught SyntaxError: Unexpected end of input

    Did you add any custom scripts on the site?

    Best regards,
    Ismael

    September 19, 2023 at 5:37 pm #1419607
    watermelon5032

    Yes, there probably are a couple of custom scripts on the site. Can you pin point where the syntax error is coming from?

    September 20, 2023 at 6:41 am #1419648
    Ismael

    Hi,

    Can you pin point where the syntax error is coming from?

    It doesn’t really point to the actual file or function, probably because the scripts are compressed. We may need to login to the site in order to check the issue further. In the meantime, please temporarily disable the Enfold > Performance > File Compression settings so that we can properly trace the error.

    Best regards,
    Ismael

    September 20, 2023 at 6:49 am #1419650
    watermelon5032

    The compressions is disabled.

    September 20, 2023 at 6:49 am #1419651
    Guenni007

    well I think it’s good that the error occurred. A mod should definitely log in with you.
    On the one hand, I think you are loading all the scripts that Enfold has on the current page. Which is not necessary. You can set this in the Enfold settings under Performance – Disabling of Template Builder Elements: Load only used Elements.

    I don’t know where some of these entries have come from:
    <script type="text/javascript" src="data:text/javascript;base64, … " defer=""></script>
    i think they come from a plugin trying to optimize or cache existing scripts.
    My first advice is : deactivate this lightspeed cache – or any other “optimization” Plugin and see if that corrects the situation. ( Allthough it is installed on the other page too)
    After that you can activate one by one – alway flush cache between those trials to see.

    September 20, 2023 at 9:19 am #1419672
    Ismael

    Hi,

    As @Guenni007 pointed out above, we may need to access the site in order to properly check the issue. Please provide the login details in the private field.

    Best regards,
    Ismael

    September 20, 2023 at 5:27 pm #1419754
    watermelon5032

    Live site creds provided.

    September 21, 2023 at 4:34 am #1419812
    Ismael

    Hi,

    Thank you for the info.

    Where did you add the custom scripts? We can log in to the site, but we are unable to access the Appearance > Theme File Editor, and we didn’t find any snippets plugin installed. The error doesn’t seem to point to any specific file or function, even when compression is disabled. To re-enable the theme file editor, please check the following documentation.

    // https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#disable-the-plugin-and-theme-file-editor

    It is also possible that one of the plugins, such as the Nextgen Gallery, 3D Viewer or the Popup Maker, is in conflict with the default lightbox. Have you tried disabling the plugins temporarily?

    In the meantime, please upgrade the theme from version 5.6.5 to the latest version, 5.6.6. We recommend doing this on the dev site first.

    Best regards,
    Ismael

    September 21, 2023 at 7:48 pm #1419951
    watermelon5032

    Hi,
    We do not use the theme file editor.
    I’ll try disabling the plugins you suggest and let you know.

    Thanks,
    Joanna

    September 23, 2023 at 4:43 pm #1420125
    Mike

    Hi,
    I checked your two example pages above:

    Here is the example on the page:

    Prodigy

    Here is a test page with only that element on it:
    https://skutt.com/gallery-test/

    and the lightboxes are working in both of them so I assume that disabling the plugins as suggested helped, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    September 23, 2023 at 10:07 pm #1420151
    watermelon5032

    Yes, we were able to solve the issue. We had a child theme installed and it was using a very old version of the header.php file. Once I updated the header.php the lightbox started working again. Thanks for your help!

    Joanna

    September 23, 2023 at 10:35 pm #1420153
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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