Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 22, 2020 at 1:27 pm #1232237
    jonrouse

    Hello,
    I’ve recently discovered a problem with one of the sites I’ve worked on. The page has a Gallery, with thumbnails below.
    However, all I am seeing is a short empty rectangle and one thumbnail. It was loading one image over the other until I disabled the animation.

    The host recently moved the site to a different server, I suspect it might be related. However, the preview of the element displays when editing the page, so maybe not. Would PHP version effect this? I’m not sure.

    I have moved the gallery off the page concerned to another page, which I have added a link to in the private section.

    Can anyone please help?

    EDIT: Seems to be something to do with the lightbox feature, if I disable it then the images load. I’ve done some research on your forums, pointing to a child theme header, but mine just uses the main theme.

    July 23, 2020 at 8:49 am #1232515
    Rikard

    Hey jonrouse,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 23, 2020 at 10:09 am #1232541
    jonrouse

    Thanks Rikard,
    The host has limited access via htaccess file so I’m not sure it will work, but i’ll try.

    July 23, 2020 at 5:05 pm #1232674
    Victoria

    Hi jonrouse,

    Please share the login link too, the normal one is not working.

    Best regards,
    Victoria

    July 23, 2020 at 5:30 pm #1232701
    jonrouse

    Hi Victoria

    July 24, 2020 at 12:02 pm #1232948
    Victoria

    Hi jonrouse,

    Best regards,
    Victoria

    July 25, 2020 at 11:09 am #1233169
    jonrouse

    Hi Victoria
    Will reply in the private section
    Thanks

    July 25, 2020 at 5:17 pm #1233221
    TMReuffurth

    Having the same problem since (4.7.6.1). Instead of having same size for all thumbnails, the ones that are vertical higher break the thumbnail view. Looks awful

    July 27, 2020 at 3:41 am #1233415
    Rikard

    Hi jonrouse,

    All moderators have dynamic IPs, so we don’t really know when they will change even if we gave you a list. Would you be able to lift that block for a while until we have checked the site?

    Best regards,
    Rikard

    July 27, 2020 at 3:41 am #1233416
    Rikard

    Hi TMReuffurth,

    Please open a new thread and post a link to where we can see the problem in question.

    Best regards,
    Rikard

    July 27, 2020 at 10:41 am #1233472
    jonrouse

    DELETE

    July 27, 2020 at 2:07 pm #1233519
    jonrouse

    Hi Rikard/Victoria.

    I was doing some digging around on your forums and noticed this thread where a user describes a similar experience.

    I looked around and we have recently added a plugin for embedding Facebook videos. I deactivated the plugin and the problem went away. However, we still need the Facebook videos. Given the issue with the thread I mentioned, I wonder if there was anything going on with something caching or being optimised. It turns out there was an option for “Enqueue styles and scripts”, which I have now set to “Only when there is an embed present”.

    So, thankfully I’ve been able to fix it! Thanks anyway for your efforts, and sorry that accessing the site proved to be more problematic than it should normally be.

    July 27, 2020 at 7:10 pm #1233572
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Gallery – Images Stacking’ is closed to new replies.