Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 8, 2022 at 5:40 pm #1339637
    tremblayly

    Hi
    The gallery images used on this page: https://www.herbalhealinginc.com/herbal-properties get duplicated.
    I just updated Enfold to the latest version this morning and just noticed now.

    I have included login credentials in the private area.

    Thanks
    Lyse

    February 9, 2022 at 6:25 am #1339703
    Rikard

    Hi Lyse,

    I tried logging into your site, but there’s a 403 error screen before being able to login. Are you blocking some country IP ranges maybe? If so, then please whitelist the countries in private.

    Best regards,
    Rikard

    February 9, 2022 at 5:57 pm #1339854
    tremblayly

    Hi Rikard,
    OK whitelisted the countries your listed.
    Thank you
    Lyse

    February 10, 2022 at 11:40 am #1339950
    Rikard

    Hi,

    Thanks for the update, I’m still seeing the 403 error though. Tried with regular IP and VPN, both show the same error screen.

    Best regards,
    Rikard

    February 10, 2022 at 7:47 pm #1340030
    tremblayly

    Hi Rikard,
    OK I have enable selling to all countries so you should be able to login hopefully.
    Thanks
    Lyse

    February 11, 2022 at 9:51 am #1340118
    Rikard

    Hi,

    Thanks for the update, but it’s still the same on my end. I’m not sure how we can access your site?

    Best regards,
    Rikard

    February 11, 2022 at 5:15 pm #1340188
    tremblayly

    Hi Rikard,
    I checked the 403 issue with my host WP Engine and they found a geoip rule that was blocking access to specific countries. They have removed that rule so I think you should be able to login now.
    If the issue persissts, another alternative we can try to to give your access by whitelisting your IPs (so please provide your IPs).
    Thank s
    Lyse

    February 12, 2022 at 6:11 am #1340239
    Rikard

    Hi,

    Thanks for the update. We can access the login page now, but the details you posted are not working, please check and verify.

    About the Gallery duplication; I checked the page you linked to, but the galleries doesn’t look to be duplicating there. If the problem is still happening on your end, then please share a screenshot of the problem with us.

    Best regards,
    Rikard

    February 15, 2022 at 12:28 am #1340608
    tremblayly

    Hi Rikard
    I have resetted the password for the username. I also successfully logged in with the credentials. See the private area for login credentials.
    Thanks
    Lyse

    February 15, 2022 at 9:15 am #1340651
    Rikard

    Hi,

    Thanks for that. Login details are working, but I still can’t see the galleries duplicating on my end. Did you try loading the page in an incognito or private browser window?

    Best regards,
    Rikard

    February 19, 2022 at 10:35 pm #1341438
    StrategyDriven

    I’m having a similar problem with the Gallery on this webpage: https://www.structint.com/nde-inspection-services/. I have a 5 column gallery and it is being duplicated. Using the debugger, the code is:

    [av_gallery ids='1770,1769,1776,1772,1773' style='thumbnails' preview_size='portfolio' crop_big_preview_thumbnail='avia-gallery-big-crop-thumb' thumb_size='portfolio' columns='5' imagelink='lightbox' link_dest='' lightbox_text='caption' lazyload='deactivate_avia_lazyload' img_scrset='' html_lazy_loading='disabled' alb_description='' id='' custom_class='' template_class='' av_uid='av-v1pj' sc_version='1.0' admin_preview_bg='']

    Any help is greatly appreciated.

    Thank you!

    All the Best,
    Nathan

    February 20, 2022 at 2:27 pm #1341492
    Rikard

    Hi Nathan,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    April 8, 2022 at 12:32 am #1347627
    tremblayly

    You may close this ticket now
    Lyse

    April 8, 2022 at 3:46 am #1347635
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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