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  • May 28, 2022 at 4:47 pm #1353282
    Veronika

    Hi dear Kriesi-team,

    I tried to add the GA4 Analytics Tag to the Tracking-Code Area for Google Analytics in the Theme-Options.

    I tried to use both the whole tracking code and the single line (G-X…), and it does not work. There is no connection to my Google Analytics Account for the Website.

    My theme is updated. Am I missing something?

    Thank you very much

    Sincerely,
    Veronika

    May 29, 2022 at 9:09 pm #1353362
    Mike

    Hey Veronika,
    In the theme option Google Dienste ▸ Google Analytics I believe that it only is active after the front-end cookies are accepted, I moved your code to your functions.php to test if your account can connect to it now.
    Please try clearing your browser cache and load your site and then in another browser tab check Google Analytics Real Time Visitors to see if you show. As I recall Google Analytics says that it can take up to 24 hrs to connect, if you see this message in your Google Analytics panel then please give it some time.

    Best regards,
    Mike

    May 30, 2022 at 11:05 am #1353438
    Veronika

    Hi Mike,

    It seems to work, thank you very much :) You can close this now

    May 30, 2022 at 11:53 am #1353444
    Rikard

    Hi,

    Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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