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  • April 13, 2016 at 8:18 am #612486
    realit-treuhand

    Hey guys

    I need to solve this problem immediately! The photos in my fullwidth slide-show all of the sudden don’t show up anymore, it’s just blank on all sites even though I haven’t changed anything. It’s everything fine in the background.

    Thanks and regards,
    Aline

    April 14, 2016 at 4:49 am #613425
    Rikard

    Hi Aline,

    Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Regards,
    Rikard

    • This reply was modified 8 years, 8 months ago by Rikard.
    April 14, 2016 at 5:03 am #613434
    agorton

    Not his site, but mine:

    Home

    I have a full width slider as a header on very page. It is not showing up.

    I have updated the theme … kind of
    1) I added my API and user id but it still said ‘Theme Updates – No Updates available. You are running the latest version! (3.4.7)’ even when I clicked manual updates
    2) I downloaded a new version from themeforest. Then I deleted the ‘parent’ Enfold and uploaded the new one instead.
    3) So if I go to Admin/Themes, the version there now says it is at 3.5.2
    4) I also added the Transient cleaner plugin.
    5) I temporarilly activated another theme and then came back to this one.

    No results form any of the above. Access details below

    April 14, 2016 at 5:43 am #613464
    Vinay

    Hey!

    We are working on your ticket please wait while we update the results here soon.


    @agorton     We checked your site and you are still using an old version! (3.4.7) Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Request you to add the credentials in a new ticket as it is going to be easy to focus on your issue without getting mixed up and the private content is visible to the moderators and the person who created the ticket.

    Cheers!
    Vinay

    • This reply was modified 8 years, 8 months ago by Vinay.
    April 14, 2016 at 7:12 am #613524
    realit-treuhand

    One of my colleagues has updated the theme and I think that’s what caused it, because on several other websites the same happened.

    April 14, 2016 at 7:21 am #613530
    Vinay

    Hey!


    @realit-treuhand     You are still using an old version of the theme. We have released an enfold update to match the changed made in the latest version of wordpress 4.5
    Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Regards,
    Vinay

    April 14, 2016 at 8:33 am #613587
    realit-treuhand

    Hey
    Actually we have updated the theme on one of our other websites and the same problem occured, the photos in the header didn’t show. So that didn’t help and we made a backup. Also with the other websites we’ve made a backup (for Tuesday 11pm) and last night the photos showed but this morning they disappeared again? (It’s now 8.30am here in Switzerland).
    Our webhoster told us it seems like a CSS or Java Script is blocking the display of the photos. Could you please have a look at our CSS because clearly I wouldn’t be able to find what causes the problem.
    Especially for the website that I posted below in the private content, it has to be done immediately.

    Thanks for your help!!
    Aline

    April 15, 2016 at 6:55 pm #615080
    agorton

    Hi Vinnie,

    I agree that it is necessary to be at 3.5.2 but in my original post I explained a problem I had getting there…

    1) I added my API and user id but it still said ‘Theme Updates – No Updates available. You are running the latest version! (3.4.7)’ even when I clicked manual updates
    2) I downloaded a new version from themeforest. Then I deleted the ‘parent’ Enfold and uploaded the new one instead.
    3) So if I go to Admin/Themes, the version there now says it is at 3.5.2

    What can do when
    – going to Appearance/Themes says I am at 3.5.2 but going to Enfold Child / Update theme says I am at 3.4.7?
    – clicking on manual update does noting

    April 17, 2016 at 6:31 am #615693
    Rikard

    Hi,

    The login details you posted did not work for me, please check if you need us to look closer at your installation. You can try adding this to your functions.php file to see if that helps: 

    function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

    Best regards,
    Rikard

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