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  • March 5, 2019 at 8:35 pm #1075058
    jazzmanzem

    I have a Video Slide linked to a vimeo-hosted file in a Fullwidth Easy Slider.
    I am NOT trying to autoplay. “Disable Autoplay” box IS checked.
    Video DOES have audio. “Mute Video Player” box IS NOT checked.
    Video DOES play in Safari.

    I have disabled all plugins – video DOES NOT play in Chrome.
    I have deleted cookies, cache, etc … video DOES NOT play in Chrome.

    Wordpress is UP TO DATE
    Enfold Theme is 4.5.4

    Any ideas for a fix?

    • This topic was modified 5 years, 9 months ago by jazzmanzem.
    March 9, 2019 at 3:06 pm #1076767
    Basilis

    Hey jazzmanzem,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    March 11, 2019 at 4:35 pm #1077406
    jazzmanzem

    Hi Basilis,

    Temporary login has been created.

    March 16, 2019 at 6:41 pm #1079475
    Basilis

    Hi,

    I played around with the settings etc and I can see the problem but does not happen on an installation of mine.
    Will need to look around a little bit more to make sure what is happening although.

    Best regards,
    Basilis

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