Viewing 21 posts - 1 through 21 (of 21 total)
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  • February 14, 2022 at 11:28 am #1340460
    keep12

    Hello

    I have several websites and I start updating enfold 4.8.9.1. After that I have I big problem with “Fullwidth Easy Slider”. Now does not display the image assigned to it, displays the image of the first “Fullwidth Easy Slider” on the page.

    February 14, 2022 at 3:16 pm #1340510
    Rikard

    Hey keep12,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 15, 2022 at 8:00 pm #1340779
    keep12
    This reply has been marked as private.
    February 16, 2022 at 7:38 am #1340855
    Ismael

    Hi,

    Thank you for the info.

    This might be an issue with the av_uid attribute. Is this an old slider, or a slider that was created on an older version of the theme? Please try to remove the current slider, add the same slider type, then reselect the images.

    Best regards,
    Ismael

    February 16, 2022 at 10:24 am #1340888
    keep12

    Hi,

    I think you have misunderstood. The problem has been generated when updating to the latest version and affects the entire web. Both in the Spanish and English version. I have this kind of sliders in all the web. there can be thousands of images between all the pages and languages. Are you telling me that I have to go changing all the thousands of images 1 to 1? and looking in the image gallery the image I had selected where I also have thousands of images? Something has changed the configuration in the update, I just need to revert that change in the code. Please tell me how. Please help.

    February 17, 2022 at 4:49 am #1341032
    Ismael

    Hi,

    Thank you for the update.

    Which slider are you currently using in the site? Please create a site backup or a restore point, then try to update the files listed in the private field.

    Best regards,
    Ismael

    February 17, 2022 at 8:54 am #1341075
    keep12

    I only use the slider that comes in enfold. “Fullwidth Easy Slider”.

    I change in the directory path the 4 .php. But nothing happens error continue. I change the 4 .php in the directory enfold/config-templatebuilder/avia-shortcodes/slideshow…… Could you tell me if it is the correct path please. If it is the correct path then the solution you have passed me does not fix the problem.

    please help.

    • This reply was modified 2 years, 10 months ago by keep12.
    February 18, 2022 at 5:25 am #1341266
    Ismael

    Hi,

    Thank you for the update.

    I only use the slider that comes in enfold. “Fullwidth Easy Slider”.

    You have to override the config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php file using this code https://pastebin.com/qgNqLvkR.

    We tried to access the dashboard but we got locked out (423 error). Did you change the login URL? Please try to disable the security plugin or option temporarily so that we can check the site properly.

    Best regards,
    Ismael

    February 18, 2022 at 1:24 pm #1341342
    keep12

    Hi

    i have changed the code but the problem persists……
    Please Help.

    February 18, 2022 at 6:25 pm #1341362
    keep12

    Please any update on the problem ? My potential customers are leaving the site as many pages only show repeated images of the articles.

    • This reply was modified 2 years, 10 months ago by keep12.
    February 19, 2022 at 10:47 am #1341387
    keep12

    Hello

    Any update ?

    Thanks

    February 20, 2022 at 1:13 pm #1341476
    Rikard

    Hi,

    Thanks for the update, and sorry for the problem. Please share FTP login details in private as well, so that we can try to implement a fix for you. Also please verify that you have backups of your site.

    Best regards,
    Rikard

    February 21, 2022 at 5:41 pm #1341688
    keep12
    This reply has been marked as private.
    February 21, 2022 at 6:55 pm #1341714
    Rikard

    Hi,

    Thanks for that, the FTP login details are not working though, please check and verify. Also please include a working WordPress login page as well, the regular login URLs are not working.

    Best regards,
    Rikard

    February 22, 2022 at 6:22 pm #1341818
    keep12
    This reply has been marked as private.
    February 22, 2022 at 7:41 pm #1341851
    Rikard

    Hi,

    Thanks for that, the FTP login details are still not working though. Are you blocking IP ranges via FTP as well maybe?

    You can find my IP in private, but please note that it’s dynamic and might change before we have a chance to check your site.

    Best regards,
    Rikard

    February 23, 2022 at 7:20 pm #1342043
    keep12
    This reply has been marked as private.
    February 23, 2022 at 7:28 pm #1342044
    keep12
    This reply has been marked as private.
    February 24, 2022 at 8:43 am #1342110
    Ismael

    Hi,

    Thanks for the update.

    Looks like you are already using version 4.9 which contains the patch for this particular issue. But to enable it and to remove the cloned elements, we added this code in the functions.php file.

    add_theme_support( 'avia_post_css_slideshow_fix' );

    We temporarily disabled the WP Rocket plugin.

    Best regards,
    Ismael

    February 24, 2022 at 11:45 am #1342137
    keep12

    Perfect, Thanksssss

    February 24, 2022 at 3:32 pm #1342151
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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