Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 3, 2020 at 9:19 pm #1258136
    jonhedges

    Hi, I just updated to version 4.7.6.4. My theme has full-width images at the top of pages. After the upgrade these images are no longer the full width of the screen, they are now the width of the main container. I cannot find any setting to change to revert back to my previous layout.

    November 3, 2020 at 11:10 pm #1258148
    jonhedges

    I downgraded back to 4.7.6.3 to get my site to work.

    November 4, 2020 at 5:57 pm #1258369
    Nikko

    Hi jonhedges,

    Can you setup a staging site for us? so we can try to upgrade it and see the issues you mentioned and try to fix it.
    Here’s a simple tutorial you can follow in creating a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    November 4, 2020 at 6:47 pm #1258386
    ideeu

    Hi,

    me too. the same problem. Live Site

    November 4, 2020 at 6:54 pm #1258388
    jonhedges

    Nikko, I appreciate the suggestion, however, I am extremely busy right now and will be for the next several weeks. I don’t have time to set up a staging site right now. Frankly, if I did have the time, it would be a project that I would spend time on to solve a problem I didn’t create.

    Is there no solution other than for me to build a dev site? See the reply from @ideeu at 6:47 pm. He is apparently having the same problem that I have. Does that give you more information to fix the problem? Are you getting similar complaints from other users?

    November 5, 2020 at 11:31 am #1258560
    Nikko

    Hi ideeu,

    Thanks for the link, it seems the layout (HTML structure) is broken.
    For temporary fix, I’ll recommend adding this CSS code in Quick CSS, located in Enfold > General Styling:

    .home #main .container {
    max-width: 100%;
    padding: 0;
}

.home #main .container main.content {
    padding: 0;
}

    I tried to reproduce on my end using Enfold 4.7.6.4 and WP 5.5.3 but it’s all good on my local server.
    For a permanent solution, I would suggest creating a new thread and give us admin access and post this on private content (anything in private content is hidden from the public but will show on all moderators and also the thread creator)

    Best regards,
    Nikko

    November 5, 2020 at 11:47 am #1258565
    Nikko

    Hi jonhedges,

    I understand. Since we could not investigate the issue if we could not see or reproduce it on our ends, we do ask for a staging site so we can at least investigate and try to troubleshoot and find the cause which could be a plugin conflict, caching issues, etc but we won’t force anyone to do it.

    Does that give you more information to fix the problem?
    Yes.

    Are you getting similar complaints from other users?
    Atm, I could not find a thread with a similar complaint.

    Best regards,
    Nikko

    November 5, 2020 at 2:31 pm #1258610
    ideeu

    @nikko

    • This reply was modified 4 years, 1 month ago by Rikard.
    November 6, 2020 at 11:42 am #1258828
    Rikard

    Hi ideeu,

    Your full width easy slider is displaying full width on my end, could you try loading the site in an incognito or private browser window to see if that helps please?

    Best regards,
    Rikard

    November 6, 2020 at 8:01 pm #1258955
    ideeu

    yes, it load on full with, but only on Home.Slider not Full width

    November 7, 2020 at 2:34 pm #1259051
    Nikko

    Hi ideeu,

    Thanks for giving us admin access.
    The problem is caused by the tweak made on av-helper-slideshow.php and the Fullwidth Easy Slider, this issue should be fixed if both files will be updated for the current version of Enfold. You should see the issue getting fixed once you switch with the parent theme (Enfold), once the update is made on those tweaks then the CSS code I gave as a temporary solution for the homepage should be fixed.

    Best regards,
    Nikko

    November 11, 2020 at 6:35 pm #1259944
    ideeu

    Hi, Thx. It works fine.

    November 11, 2020 at 11:12 pm #1259992
    Victoria

    Hi ideeu,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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