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  • September 25, 2023 at 8:20 am #1420228
    Hansa

    Dear Support,

    I am having trouble cropping images to correct size when using the Fullwidth Easy Slider. Image size is set to 1500x430px in settings, but when I add an image that size, it gets stretched out or cut off from the edges. Would you be so kind as to give me quick instructions on the correct way of adding images to the slider?

    Kind regards

    Hans

    September 25, 2023 at 9:54 am #1420233
    Ismael

    Hey Hans K.,

    Thank you for the inquriy.

    Could you specify the dimensions of the image you are trying to upload? If you want to ensure it appears exactly as 1500x430px, we recommend resizing the image to those dimensions before uploading it to the slider. However, it’s important to keep in mind that the actual display of the images may still be influenced by the slider’s size and the viewer’s screen resolution. The theme may also have to further adjust the size of the image in order to keep its aspect ratio.

    Best regards,
    Ismael

    September 25, 2023 at 11:35 am #1420250
    Hansa

    Thank you for your answer!

    The image in question is the same size, that is 1500×430, but it still does no fit on the screen. How can I upload images so that they have a universal size and are in the correct aspect ratio no matter the screen?

    September 25, 2023 at 1:17 pm #1420267
    Ismael

    Hi,

    Thank you for the update.

    How can I upload images so that they have a universal size

    This is not possible because, as mentioned earlier, the images automatically resize based on the slider’s dimensions and the screen resolution of the viewer. The slider will maintain the images’ aspect ratio, but the size will vary across different screen sizes.

    A workaround is to add another slider and upload images specifically resized for smaller screens, such as phones and tablets. Then, toggle the Advanced > Responsive > Element Visibility settings to control the display of each slider on different screen sizes. This way, you’ll have a dedicated slider for desktop and another for smaller screens.

    When we checked the site above, the size of the slider images is 1200x628px. Please provide screenshots of the issue using platforms like Savvyify, Imgur or Dropbox.

    Best regards,
    Ismael

    September 29, 2023 at 9:38 am #1420870
    Hansa

    Thank You!

    I added the image in question to the slider as the last image with the resolution of 1500×430. Please find a Dropbox link with images below.

    https://www.dropbox.com/scl/fo/1ika7nqvert9hvw9rpsqc/h?rlkey=6kwiyn2rc8blbgy35xqk5njdn&dl=0

    If it helped I could give you acces to the site so you can check the slider settings and image resolutions.

    September 30, 2023 at 5:05 pm #1420968
    Mike

    Hi,
    It looks like the slider min height is 630px, try changing your image height to this instead of 430 so it won’t be stretched on desktop.

    Best regards,
    Mike

    October 4, 2023 at 10:40 am #1421366
    Hansa

    Thank You for your help!

    Can You please recommend me a program which I could use to adjust image size without losing aspect ratio and stretching the image?

    October 4, 2023 at 5:30 pm #1421416
    Mike

    Hi,
    Glad we could help, you could try Canva.com it’s free and can do a lot, for more specific help I typically search on YouTube because I find it easier to learn by watching. Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    October 11, 2023 at 2:13 pm #1422138
    Hansa

    Yes, thank you!

    October 11, 2023 at 3:14 pm #1422148
    Rikard

    Hi,

    Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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