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  • March 8, 2018 at 12:23 pm #923819
    AnnemarieDoolin

    Hi Genius’,
    For some reason the fullwidth easy slider is automatically loading a thumbnail size 1500px x 586 (when the original is 1920px x 750px (and I select “No scaling (Original width x original height)”.

    I thought I could get around it by using the Fullscreen Slider instead… it works on pc but it isn’t responsive.
    Would very much appreciate your help on how I fix the fullwidth easy slider?

    March 9, 2018 at 6:58 am #924281
    Victoria

    Hey Annemarie,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 9, 2018 at 10:10 am #924364
    AnnemarieDoolin

    Hi Victoria… thanks!
    I have put a fullwidth easy slider back in and loaded a slider 1617px wide (which matches the container size)… but after some playing it is still loading the 1500px width thumbnail no matter what I do, so help would be much appreciated :-)
    — Annemarie

    March 9, 2018 at 3:15 pm #924533
    Victoria

    Hi AnnemarieDoolin,

    You can try to go through steps listed here, just for the full-width slider

    Resolving blurred images on Masonry

    I also suggest you remove the buttons from the image and add them to the slide.
    Image 2018-03-09 at 21.15.19.png

    Best regards,
    Victoria

    March 12, 2018 at 11:28 am #925448
    AnnemarieDoolin

    Hi Victoria,

    the issue is that the original image is 1617px wide, it is loaded into the media and available at that size and the selection I have set is “load original image size” but it is only

      loading a thumbnail size of 1500px wide

    – yes I can stretch it but that’s the thing I want to avoid so the image is as crisp as it can be. I have built at least 25 sites with Enfold and always used the Fullwidth Easy Slider in exactly the same way and it loads my original size no problem (with or without a link on the image).

    March 15, 2018 at 4:42 am #926996
    Ismael

    Hi,

    Thank you for the update. We would like to access the site but the login credentials above are not working. Please check it carefully.

    Best regards,
    Ismael

    March 21, 2018 at 12:00 pm #930515
    Netzie
    This reply has been marked as private.
    March 21, 2018 at 1:30 pm #930563
    Ismael

    Hi,

    Thank you for the info. Did you optimize the images with the “Shortpixel” plugin? We set the dimension value of the plugin’s “Resize large images” option to 1920x1080px. Please try to re-upload the image again.

    Best regards,
    Ismael

    March 21, 2018 at 3:07 pm #930614
    AnnemarieDoolin

    Hi Ismael,
    no I didn’t resize images… I have just uploaded two images into the media archive again… one 1920px and one 1617px wide and they are both still resizing to a 1500px width.

    Annemarie.

    March 22, 2018 at 5:56 am #931035
    Ismael

    Hi,

    Some kind of script is resizing the image. These parameters are appended to the image url.

    ?resize=1500%2C613&ssl=1

    See private field. Do you have any idea what’s causing that? Please try to deactivate the plugins.

    Best regards,
    Ismael

    March 22, 2018 at 12:18 pm #931201
    AnnemarieDoolin

    Ismael thank you so much for your time. Thanks to your tip (and for info for anyone with the same problem), on this site it’s the first time we are using a “Jetpack” package and there is a setting that we clicked called “serve images from our servers”… when we deactivated that setting the slider now works as perfect as it always has.

    So sorry for taking up your time!!

    March 23, 2018 at 9:48 am #931847
    Ismael

    Hi,

    No problem. Glad that you figured out the problem. Please feel free to open a new thread if you need anything else. :)

    Best regards,
    Ismael

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Viewing 12 posts - 1 through 12 (of 12 total)
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