Viewing 17 posts - 1 through 17 (of 17 total)
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  • June 11, 2020 at 12:00 am #1221462
    mikeack

    Hello,
    I am having an issue with the Fullwidth Easy Slider on the homepage of my website.
    Need to Know:
    – There are 5 slides
    – Slides are set to slide horizontally to the next slide after 6 seconds
    – When moving from slide 1 to slide 2 the images change instantly and then stop
    – When on slide one you can select a random slide by pressing to circle at the bottom of the slider, but then it locks up just like it does when transitioning from slide 1 to slide 2

    What I’ve Tried:
    – Disabled all extensions/plugins
    – Updated WordPress
    – Updated Theme

    Result:
    – Still happens

    I’m adding a URL as well as admin credentials in the ‘Private Content’ box below.

    June 15, 2020 at 4:42 pm #1222731
    mikeack

    BUMP
    Hello. It’s been four days without a repsone and I was wondering if anyone had gotten a chance to look at this. I’ve provided admin login information in my initial request.

    June 16, 2020 at 2:56 pm #1223051
    Victoria

    Hi mikeack,

    Best regards,
    Victoria

    June 16, 2020 at 4:58 pm #1223115
    mikeack

    Do you mean both of those PHP files? If so, no, I haven’t. Would replacing those with new files from the theme help fix the issue?

    June 16, 2020 at 5:00 pm #1223118
    perprod

    Im having similar issues with my site today – Fullwidth easy sliders are not displaying, neither are the masonry grids i use for latest news.
    Im running latest PHP and Theme

    June 16, 2020 at 5:59 pm #1223152
    Victoria

    Hi perprod,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

    June 16, 2020 at 6:00 pm #1223153
    Victoria

    Hi mikeack,

    Well, you need to update them in any case, there can be some changes in the new version and the code is missing like.

    Best regards,
    Victoria

    June 16, 2020 at 6:02 pm #1223155
    perprod

    Already Have.

    June 17, 2020 at 9:38 am #1223281
    Rikard

    Hi perprod,

    I’ve replied to your thread already, please continue there.

    Best regards,
    Rikard

    June 18, 2020 at 10:30 pm #1223892
    mikeack

    Hi Victoria,
    I followed your instructions and updated both of the PHP files, cleared my browser’s cache and it still does the same thing. It stops as the second slide comes into view and doens’t load the description. Then the whole slider locks up. Can you please confirm that it’s doing the same thing on your end?

    June 19, 2020 at 8:00 pm #1224138
    Victoria

    Hi mikeack,

    Please try building a test page with only this slider on it and test it.

    Best regards,
    Victoria

    July 10, 2020 at 8:37 pm #1229482
    mikeack

    Sorry for the delay. I attempted to rebuild the slider with just two slides but it freezes as soon as it jumps (no smooth transition) to the second slide. I’ve put a live URL in the private content area below.

    July 12, 2020 at 5:45 am #1229736
    Rikard

    Hi mikeack,

    Sorry for the problem. What happens if you activate the parent theme in order to check if there is a problem in you child? We can check for you if you give us permission to do so.

    Best regards,
    Rikard

    July 14, 2020 at 5:05 pm #1230336
    mikeack

    Rikard, by all means, please feel free to test it. This site was built by an outside company and we have since taken it over. They no longer have access or control of the site and it’s just acting really odd. I’ve used Enfold for a few other sites and have never had this issue. I’m not sure if it’s something they have done or not.

    July 16, 2020 at 5:16 am #1230797
    Rikard

    Hi mikeack,

    Thanks for the update. Your sliders seems to be working on both the front and test page today when I checked them, are they working on your end too? Please try checking in a private or incognito window in your browser.

    Best regards,
    Rikard

    July 16, 2020 at 6:12 pm #1230989
    mikeack

    Hi Rikard,
    Thank you for looking into it. I found a TON of custom work in the shortcodes > av-helper-slideshow.php that I removed. I think that may have been what was causing the issue. Now hopefully it doesn’t have any negative consequences. Hahaha!
    Thanks again for your support. You always come in clutch to help us users out! :)

    Mike

    July 18, 2020 at 6:27 am #1231442
    Rikard

    Hi Mike,

    Great, I’m glad that you found the problem and thanks for the kind feedback :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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