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  • September 28, 2020 at 5:47 pm #1249097
    npmcgrew

    Hello,

    I noticed today that when I select a fallback image for a video on our homepage, the fallback image loads and is then replaced by the YouTube thumbnail/default video image. You can view it in the top of our homepage by clicking here

    For the Fullscreen Slider, I have the following settings toggled:

    Slider Styling:
    – No scaling (16:9 required)
    – Hidden slideshow controls

    Advanced
    – Privacy: Wait for user interaction
    – Slider Animation: parallax, sideways transition, default transition speed, no animation

    Animation
    – Do not use lazy loading

    Single Video Slide
    – Single Video Slide
    – Fallback image with fallback link of https://www.youtube.com/watch?v=TQsenMvGWEI
    – Caption: title and content left blank

    Video Slide Styling
    – Stretch to fill screen (16:9)
    – Disable autoplay toggled
    – Hide video controls toggle
    – Mute and Loop left not toggled
    – Caption: bottom without frame
    – Font and Colors are left as default

    Video Slide Advanced
    – Heading tag default
    – No custom css class
    – No link and no overlay

    October 1, 2020 at 11:56 am #1249849
    Ismael

    Hey npmcgrew,

    Thank you for the inquiry.

    We did not find any slider in the home page. Did you remove it? The fallback image should not display on desktop view because the image tag is created dynamically with a script only on mobile view.

    Best regards,
    Ismael

    October 1, 2020 at 4:40 pm #1249904
    npmcgrew

    Hi Ismael,

    I went ahead and removed it just to try to keep the page loading quicker during the initial sales period for us. It seemed to load the fallback image I had uploaded first Custom Fallback Image and then would flicker to the default YouTube preview image with the play button.

    As I was only enabling the fullscreen slider element here for desktop users as is, I decided to just change it to an image and get to working on some other odds and ends.

    October 5, 2020 at 12:26 pm #1250576
    Ismael

    Hi,

    Alright. Let us know if this continue to be an issue in the future. Or you could create a test page now so that we could check it while you are working on other areas of the site.

    Thank you for your patience.

    Best regards,
    Ismael

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