Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 16, 2017 at 12:39 pm #877486
    RJ

    Hi,

    My Fullscreen slider suddenly stopped working correctly.
    In the backend i added 3 images to the fullscreen slider. I see the images listed in the overview. I enabled autorotation. When i view the page on the frontend only the first slide appears. When i check the source code i see only one image appear. The other two don’t even show up in the source code.

    I tried different images and formats but without succes.

    Any clue what is going wrong here?

    • This topic was modified 7 years, 1 month ago by RJ.
    November 17, 2017 at 5:28 am #877924
    John Torvik

    Hey Rhodo,

    Can you provide your WP credentials?

    Best regards,
    John Torvik

    November 17, 2017 at 10:08 am #877996
    RJ

    Yes here it is:

    November 18, 2017 at 12:16 pm #878524
    Rikard

    Hi,

    Thanks for the login details, though I can only see one image added to the slider?

    Best regards,
    Rikard

    November 20, 2017 at 10:25 am #879010
    RJ

    Hi,

    Yes sorry about that. The slider stopped working altogether this weekend so i had to come up with a quick fix.

    I made a test page for the slider: http://www.rijksrestaurant.nl/slider-test/ and the whole slider suddenly goes white. Seems like there is a lot going wrong somehow.

    Hope you can have a look today.

    November 20, 2017 at 2:40 pm #879131
    Rikard

    Hi,

    Thanks for that. You are getting the following error message on the page:

    Uncaught TypeError: Cannot read property 'url' of undefined
    at $.AviaSlider._preloadSingle (shortcodes.js?ver=4.2:4876)
    at $.AviaSlider._bgPreloadImages (shortcodes.js?ver=4.2:4840)
    at $.AviaSlider._init (shortcodes.js?ver=4.2:4769)
    at a.fn.init.single_callback (shortcodes.js?ver=4.2:4672)
    at $.AviaPreloader.trigger_loaded (shortcodes.js?ver=4.2:4449)
    at $.AviaPreloader.checkImage (shortcodes.js?ver=4.2:4438)
    at shortcodes.js?ver=4.2:4413

    Did you do any customisations at all to the theme? If not, then please try to disable all plugins to see if there is a conflict coming from any of them.

    Best regards,
    Rikard

    November 20, 2017 at 3:00 pm #879141
    RJ

    Hi Rikard,

    Thanks for your feedback.

    Yes i see the errors too. I disabled all the plugins and emptied my browser cache but without succes. No other customizations were made.

    I also re-uploaded the enfold theme but still the errors appear and the slider is not working.

    Hope there is a fix for this because my client is starting to complain.

    p.s. on a page with only one slide in the slider this problem is not happening.
    besides that if i add buttons to this one slide the whole page goes white.

    • This reply was modified 7 years, 1 month ago by RJ.
    November 21, 2017 at 9:28 am #879570
    Victoria

    Hi Tien Vijf,

    The slider seems to be working. Can you please add the buttons and check the server log for error?

    Best regards,
    Victoria

    November 21, 2017 at 11:45 am #879661
    RJ

    Hi Victoria,

    I checked in various browsers but the slider is not working at all.

    Still see these errors in the console:

    Uncaught TypeError: Cannot read property ‘url’ of undefined
    at $.AviaSlider._preloadSingle (shortcodes.js?ver=4.2:4876)
    at $.AviaSlider._bgPreloadImages (shortcodes.js?ver=4.2:4840)
    at $.AviaSlider._init (shortcodes.js?ver=4.2:4769)
    at a.fn.init.single_callback (shortcodes.js?ver=4.2:4672)
    at $.AviaPreloader.trigger_loaded (shortcodes.js?ver=4.2:4449)
    at $.AviaPreloader.checkImage (shortcodes.js?ver=4.2:4438)
    at shortcodes.js?ver=4.2:4413

    Please help!

    November 22, 2017 at 11:57 am #880192
    RJ

    Could this have to do with an old version of PHP?

    November 23, 2017 at 5:30 pm #880794
    Victoria

    Hi Tien Vijf ,

    Yes, php has to be at least 5.6. Please upgrade and let us know if the issue persists.

    Best regards,
    Victoria

    November 23, 2017 at 11:04 pm #880963
    RJ

    Hi Victoria,

    Thanks for the reply.

    I upgraded the PHP version to: 7.0.25 but unfortunately the issue still persists :(
    What to do now? THis is a very important client. I guess i will try to rebuild the website on a clean install unless you have any other sugggestions?

    November 25, 2017 at 7:15 am #881499
    Rikard

    Hi,

    I still see the same error on the test page but I’m not sure what is causing it unfortunately, maybe you could try a clean install like you mentioned? That would at least determine if it’s due to a customisation or if there is a conflict between the theme and the server.

    Best regards,
    Rikard

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