Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 16, 2016 at 9:51 pm #599257
    shahid1618

    Hi there,
    I have a fullscreen slider at the top of my page. It was working just great, but for no apparent reason it’s suddenly stopped displaying images.

    – Text is coming through OK, although it’s white on white I can see it in Chrome inspector
    – The images themselves can be served OK through a different widget

    … but fullscreen slider refuses to display them on the page, either on desktop or mobile.

    How can I troubleshoot this issue?

    March 16, 2016 at 9:59 pm #599262
    Yigit

    Hey shahid1618!

    Can you please try de-activating all active plugins and check if that helps? If not, please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    March 16, 2016 at 10:01 pm #599264
    shahid1618

    Will do. If I re-update the theme, will this erase the content?

    March 16, 2016 at 10:04 pm #599269
    shahid1618

    (FYI – deactivating all plugins did not fix the issue)

    March 16, 2016 at 11:31 pm #599291
    shahid1618

    OK – I’ve re-uploaded over FTP and overwritten the folder – no change. I then deleted /enfold/ in the themes directory, and did a fresh install – no help, still a non-functional slider.

    What else can I test? (Appreciate the help!)

    March 17, 2016 at 2:38 am #599348
    Vinay

    Hey!

    We need access to your site to check the issue please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Best regards,
    Vinay Kashyap

    March 17, 2016 at 4:37 am #599405
    shahid1618

    Hey Vinnie,

    I managed to solve it by re-importing the original demo content I started with. I’m guessing there was something in the theme configuration I changed that led to this issue, but I’m not sure what. Either way, it’s fixed now.

    Thanks all the same!

    March 17, 2016 at 6:19 am #599444
    Vinay

    Hey!

    Glad it worked for you :)

    Please feel free to let us know if you have any questions.

    Thank you for using Enfold!

    Cheers!
    Vinay Kashyap

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