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Posts
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Hi,
I haven’t immediately found anything related to this in the support forum, so I’ll start a new topic:
For many Enfold versions now, the caption of my fullscreen slider on the homepage doesn’t always appear. It especially occurs when you enter the web address and open a new tab/window before it fully loaded. When switching back, you’ll see the background image, but not the caption. Unfortunately since one of the most recent updates I started noticing this may also occur when opening the site and not switching to any other tab/window.
Often, when the caption doesn’t appear and it switches to the second slide, I can’t use the slider controls anymore (previous/next/bullets) so I have to refresh the page again. Also, sometimes the caption could be appearing on the first slide, but not on the second. Or vice versa.
This is my homepage: http://goo.gl/9xBdtP
Is this something you’re aware of, or is it something specific to my site? I see no apparent errors or warnings in the code preview.
Thanks in advance!
Hey DavyE!
It doesn’t seem to be happening on my end. What browser and operating system are you using?
Best regards,
ElliottHello Elliott,
2 separate OS X Yosemite Macbook Pros with Safari 8. I’ve also tried with Chrome 40. Try changing languages until it happens.
It happens at least half the time we open the homepage now. It’s that bad!
I just tried it on an iPhone 5S and the same issues occur. The captions don’t always appear and sometimes the controls stop working after it switches to the next slide.
Hey!
which captions do you mean? Please show what you mean using screenshots (imgur.com), so we know exactly what you are talking about. Your site seems fine to me, I am using Mac OSX 10.9.5 and Safari 7.1.3.
However if you still experience this issue please try to switch off all plugins, maybe one is causing a conflict and lets us know if this helps.
Regards,
AndyHi Andy,
Sorry about that. You can see the 2 sreenshots here:
https://www.dropbox.com/sh/6az6lcs3wcpsyu6/AACNW5V5gl6NQV4S_Pk6RMOWa?dl=0As you can see, the big white title, subtitle and orange button right above the truck don’t always show up. The big text at the bottom is part of the image, so ignore that.
Hi!
thanks for the screenshots. I can see the issue and it’s only happening on Safari. Subtle, but very weird, I have never seen such a behavior before. Do you mind providing us admin access so we take a deeper look into it? post login details here as a private reply. In the meanwhile please try to switch off all plugins, to see if one is causing any conflict and let us know if that helps.
Best regards,
AndyHi!
just to let you know that we are working on the issue. I reported it to Kriesi and he will hopefully find a fix for it soon.
Thanks for being patient.Best regards,
AndyThank you for the update, Andy!
Management is asking about the fix again as they are becoming impatient. At least I know it’s being looked at.There’s little Kriesi can’t do, so I’m hopeful it’ll turn out well. :-D
Hey!
I think tomorrow Kriesi will release a new update for Enfold. So get the new version and let us know if it fixes your problem.
Cheers!
AndyThanks for the update! Looking forward to the new version and will let you know if it solves this issue.
Hey!
New version is currently avaiable. You can check what’s new in here – http://kriesi.at/archives/enfold-version-3-1-new-elements-demos-and-long-awaited-improvements
Cheers!
YigitWOW, I just skimmed through the list of changes and am really impressed! Lots of great new features and especially several that I have long been waiting for and was beginning to consider looking for plugins.
I’ll make the update tomorrow and check the fullscreen slider caption. I will let you know if it’s solved.
I’ve updated the site, flushed cache on server, did some local tests and it seems the issue isn’t solved yet. I cannot say 100% for sure it’s not my local cache still interfering, but so far I still see the caption not always appearing. :(
Perhaps you can test it a few times to see if it still occurs on your side. If it does and you’d like another check in the CMS, the login credentials are still valid.
Maybe I’ll also try recreating the fullscreen slider and see if that helps after this update.
Hey!
Please add following code to Quick CSS in Enfold theme options under General Styling tab
.avia_transform .av_slideshow_full .avia-caption-content, .avia_transform .av_slideshow_full .avia-caption-title, .avia_transform .av_fullscreen .avia-caption-content, .avia_transform .av_fullscreen .avia-caption-title, .avia_transform .avia-slideshow-button { visibility: visible; }Currently they are set to ‘hidden’.
Best regards,
YigitThanks, Yigit, but that doesn’t seem to be the best solution. Now it flickers on page load because it is visible right away, but then disappears again to fade in.
Hey!
It’s still not happening on my end. Is it only a mac issue? Does it happen in all of your sliders or just that specific one?
Best regards,
ElliottHi, sorry for the late reply. Seems I missed a notification that you’ve answered on this topic.
It happens on my Mac (Safari, Chrome, Firefox), but not sure about PC. It happens very quickly, but the caption is visible right away, then turns invisible and fades in. You may need to reopen the page a few times to be sure the background image is already cached, because the caption is white and if the image is not loaded the bg is also white.
Hi!
it happened before the update on my Mac only with Safari, but now I can’t see it anymore. Your site and the captions look fine to me now. Are you using newest Safari version? please clear your browser cache.
However, please upgrade to v3.1.2.Regards,
AndyHello Andy,
Thanks for your feedback. I’ll give it some time and see if it is indeed because of the cache. I just tried it does seem to look better.
v3.1.2? My Safari on Mac says: Version 8.0 (10600.1.25.1)
- The topic ‘Fullscreen Slider caption not always appearing’ is closed to new replies.