Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 18, 2018 at 6:57 pm #928755
    Sascha

    Hello.

    Iam a little desperate, so help is wanted and needed. Since a few weeks the headersliders on the homepage are not showing. I tried several things like artiss transient cleaner, new apikey, deactivate plugins. But still not visible. Please help!

    March 19, 2018 at 9:04 am #928934
    Nikko

    Hey Innerchef,

    Can you try to re-update the theme manually via ftp, you can see the instruction here: https://kriesi.at/documentation/enfold/updating-your-theme-files/

    If that doesn’t work, please give us ftp access, so we can check further.

    Best regards,
    Nikko

    March 19, 2018 at 10:29 am #928975
    Sascha
    This reply has been marked as private.
    March 20, 2018 at 3:05 pm #929873
    Nikko

    Hi,

    Thanks for giving us all the login access, you can change the password now. The slider is working and found out that the one causing the issue was the script inside the textblock which is located at the bottom of your homepage, you can check the script in private content. I have removed it and it worked fine. Let us know if you need further assistance :)

    Best regards,
    Nikko

    April 3, 2018 at 10:46 am #936446
    Sascha
    This reply has been marked as private.
    April 3, 2018 at 1:54 pm #936551
    Victoria

    Hi Sascha,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.