Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 8, 2016 at 6:04 pm #709914
    gonzobrum

    Hi

    For some reason my easy sliders have stopped working (worked fine yesterday)?

    I’m using 3.8 with the latest version of wordpress. I deactivated all the plugins but no joy. Still no joy when I had actually deleted all the plugins also.
    The advanced layer slider works just not the easy sliders.
    The images are visible in the media library also.

    If I could have a few minutes of your support that would be great

    Many thanks

    November 8, 2016 at 6:33 pm #709918
    gonzobrum

    I just spotted this in developer mode (chrome)

    JQMIGRATE: Migrate is installed, version 1.4.1
    jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: #Product%20Range(…)
    jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: #Product%20Range(…)

    Don’t know if this helps?

    November 9, 2016 at 9:10 am #710117
    Rikard

    Hi,

    The slider on the front page is working on my end, though I do see the error messages you posted. Did you try clearing the cache from your caching plugin and leave it disabled?

    Do we have permission to disable plugins if you should have any further problems?

    Best regards,
    Rikard

    November 9, 2016 at 11:45 am #710175
    gonzobrum

    Hi Rikard

    The slider on the homepage is the advanced layer slider, its the easy sliders that have stopped working.

    Feel free to disable any plugins and make changes.

    many thanks

    November 9, 2016 at 4:10 pm #710284
    Rikard

    Hi,

    Ok, thanks for that. I have no idea what is trying to load that old jQuery. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    February 28, 2017 at 3:44 am #752722
    mestrong

    ** Update for below ** – the web hosting company for my website provided a fix for my problem and it was suggested I update Enfold in the future using FTP and not within the WordPress environment.
    Hello,
    I was recently prompted to update the Enfold Theme within WordPress ‘Updates’ (even though I had recently updated it within the last month or so). After clicking update under the Enfold theme settings/tabs/etc.it appeared to be complete but the very next link I clicked the screen went blank/white.
    I tried re-signing into WordPress but when entering the wp-admin url into the browser, only a blank/white screen appears.
    The second issue that has been created after I attempted the theme update explained above is that the full-width easy slider is not working.
    I attempted to deactivate some plugins via FTP by renaming the plugin folder names but didn’t seem to have an affect on the website.
    I will provide private content information to you.
    Thanks for your input,
    Monte

    • This reply was modified 7 years, 9 months ago by mestrong. Reason: Wanted to provide update of issue's status
    March 1, 2017 at 2:09 pm #753703
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 1, 2017 at 9:45 pm #753964
    mestrong

    Hello Rikard,
    I placed an update note regarding this issue at the top of my original inquiry. The web hosting company I use was able log in through FTP and fix the issue. When I was updating Enfold within WordPress, Envato was apparently having s3amazon issues (now resolved) which affected the theme update, which seemed to then cause the slider issue. The slider is now working fine.
    Thanks kindly for your response and time!
    Monte

    March 2, 2017 at 3:34 am #754040
    Vinay

    Hi,

    Glad this issue is resolved for you!
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Full width / easy slider stopped working’ is closed to new replies.