Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 8, 2018 at 5:20 am #969928
    simulthink

    I have seen a thread about this before with another user having an issue. At http://www.wembleyps.wa.edu.au the full screen slider with transparent and glassy header is not showing in Edge yet it shows fine in Chrome, Firefox, Safari and Vivaldi. I have cleared cache. There are no cache plugins on the site. I have tried logging in from multiple different locations and with different routers including mobile. Same issue at every location.

    Any suggestions? Are you able to see the slider in your location?

    Thanks fort the help (and great product).

    Mark

    June 8, 2018 at 5:23 am #969931
    simulthink

    Oh, I have tried using VPN but have the same issue.

    June 9, 2018 at 8:13 pm #970521
    Victoria

    Hi simulthink,

    I asked my colleagues to check in Edge, they’ll reply once they checked.

    Best regards,
    Victoria

    June 9, 2018 at 8:27 pm #970528
    Mike

    Hi,
    You are getting this error in Edge: ” SCRIPT14: A security problem occurred.” it seems to trace to jetpack.js
    If you are using the JetPack plugin, please disable and clear browser and plugin cache, to see if that helps.
    If this doesn’t help, Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    June 10, 2018 at 3:20 am #970595
    simulthink
    This reply has been marked as private.
    June 10, 2018 at 3:23 am #970596
    simulthink
    This reply has been marked as private.
    June 10, 2018 at 5:07 pm #970799
    Mike

    Hi,
    Thank you for the login, sorry that deactivating the JetPack will cause you such trouble, and I see your other plugins are also network activated.
    JS errors in the console don’t always point to the real issue, so it’s a process of elimination, unfortunately I didn’t find a cause, and didn’t feel comfortable deactivating any other plugins, nor was I able to see if you have any scripts in your functions.php.
    I have reviewed your other site that is working with edge and I see it doesn’t have the same error, while it is using the same version of Enfold, and guess the same plugins, so perhaps that can rule out the plugins. I recommend thinking about anything that is different between the two sites, as that would be a good lead.
    Since you are pressed for time, I tested the layerslider in edge and found it will work though the error, which only occurs in edge & IE11, please see the url in the Private Content area.
    Sorry I couldn’t solve the error, but hopefully substituting with the layerslider will be an option.

    Best regards,
    Mike

    June 11, 2018 at 8:31 am #970983
    simulthink

    Thanks Mike. I have created a Layerslider for now and that is working. I also deactivated every plugin but still had the error with the Full Screen Slider.

    Anyway, thanks for the interim solution.

    I am very shortly going to launch an identical site for another school so I will see what happens with that site and Edge.

    June 11, 2018 at 1:13 pm #971141
    Mike

    Hi,
    Glad to hear this was a option.

    Best regards,
    Mike

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