Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 8, 2016 at 1:00 pm #696889
    thomas_sachse123

    Dear Sir or Madam,

    when calling the frontpage of my site I get the following errors:

    Warning: session_start(): The session id is too long or contains illegal characters, valid characters are a-z, A-Z, 0-9 and ‘-,’ in /xxx/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    Warning: session_start(): Cannot start session with empty session ID in /xxx/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/portfolio.php on line 27

    The solution posted on https://kriesi.at/support/topic/help-trying-to-understand-error-message/ did not work.

    What else can I do?

    October 9, 2016 at 8:37 am #697005
    Rikard

    Hey thomas_sachse123,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    October 10, 2016 at 8:45 am #697188
    thomas_sachse123

    Hallo,

    thank you for your anwer.

    Do you need more information?

    Thanks.

    October 11, 2016 at 5:53 am #697620
    Rikard

    Hi,

    Yes, we would need WordPress login details. But you could try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    October 11, 2016 at 9:22 am #697695
    thomas_sachse123

    Hi,
    here are my Login details.

    Regards

    October 11, 2016 at 3:32 pm #697920
    Rikard

    Hi,

    Thanks for the details, I’m not sure where you are seeing the error messages though. I couldn’t see any on either the back- or front-end?

    Thanks,
    Rikard

    October 29, 2016 at 10:15 am #705498
    thomas_sachse123

    Hi,

    thank you for your anwer.

    October 29, 2016 at 8:12 pm #705630
    Nikko

    Hi,

    This is fixed. I have added config-gravityforms folder and its files as it was missing and deleted the cached files. Let us know if it’s good on your end as well :)

    Best regards,
    Nikko

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