Frontend not loading, Backend works but not the preview

Hi NadjaJacke,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Nadja,

I have checked the pages and it seems the NinjaFirewall setting is causing these issues.
When I check on the web console, I see this error:

ZUGRIFF NICHT ERLAUBT
Die angeforderte Seite darf nicht angezeigt werden.

Try to disable the firewall and check if it helps.
Also, you can try to enable the firewall and try to modify the settings, maybe loosen it up first and once it’s all good try to play with those settings and tighten it up a bit.
Hope it helps.

Best regards,
Nikko

Hi Nadja,

I have tried to log in again using the link, however, it just redirects me to the login page, please check.
If it wasn’t the firewall plugin causing the forbidden issue then most likely the site/server might have some security setting preventing it.
We’ll try to check if we can do something once we have admin access, but if not then, we’ll need cPanel access to check further.

Best regards,
Nikko

Hi Nadja,

I’m glad to hear that :)
Let us know if you need further assistance.

Best regards,
Nikko