Viewing 15 posts - 1 through 15 (of 15 total)
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  • March 13, 2016 at 4:57 pm #597391
    MarkDee

    Greetings,

    When I am logged into the website, my homepage is showing the correct widgets in the footer.
    When I log out of the site, the correct footer widgets item disappear.
    Do you have any idea why this is happening?
    -Mark
    http://www.flyboardcozumel.com

    • This topic was modified 8 years, 8 months ago by MarkDee.
    March 13, 2016 at 7:37 pm #597409
    Basilis

    Hi MarkDee!

    Please disable all the plugins you have running and remove any cache.
    Try again after and let us know if that solves the issue for you.

    Best regards,
    Basilis

    March 13, 2016 at 11:03 pm #597439
    MarkDee

    Hi Basilis,

    Just tried that and nothing changed.

    -Mark

    March 14, 2016 at 3:40 am #597469
    Jordan

    Hey Mark!

    Could you please provide login details in the Private Content section of your reply, so that we can have a closer look at the issue.

    Cheers!
    Jordan

    March 14, 2016 at 4:01 pm #597811
    MarkDee

    Please see login credentials below.

    March 16, 2016 at 4:51 pm #599011
    Jordan

    Hi Mark!

    Everything should be fine with the footer widget. The widgets display both when I was logged in and was not. You simply needed to clear your browser cache to see the changes after deactivating the plugins. Please see my screenshot in the Private section.

    Let me know if you need anything else.

    Best regards,
    Jordan

    March 16, 2016 at 6:00 pm #599055
    MarkDee

    Hi Jordan,

    If you look at the home page and the rest of the pages on the site, the footers ARE NOT THE SAME.
    Hence, the footer on the homepage is not working correctly.
    I appreciate your help with this… but am getting a little frustrated as I have explained this problem now many times.
    Is there anyway I can share screenshots? They above screenshot is displaying the WRONG footer widgets.
    Thanks,
    Mark

    • This reply was modified 8 years, 8 months ago by MarkDee.
    March 16, 2016 at 6:29 pm #599085
    Jordan

    Hey!

    Very sorry for the misunderstanding.

    The issue was that for the homepage you had not set the footer settings to display the footer widgets and the socket. I have made the change for you and you can reference my screenshot for the setting I changed.

    Best regards,
    Jordan

    March 16, 2016 at 8:17 pm #599175
    MarkDee

    Great, however… the wrong footer widgets are still showing on the homepage.

    Will you please look at the homepage and then look at the footer and any of the other pages?

    -Mark

    March 18, 2016 at 1:49 pm #600280
    Ismael

    Hi!

    I checked the functions.php file of the parent theme and it’s broken or corrupted. Some of the scripts are missing. Please get a fresh copy of the theme from your themeforest account then update it via FTP. http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Cheers!
    Ismael

    March 18, 2016 at 10:57 pm #600569
    MarkDee

    Hi Ismael,

    I updated the Enfold theme file via Filezilla. Still no change. When logged in, the correct footers show. When I log out, only the HomePage has the incorrect items in footer.
    I am using a child theme… would this affect anything?

    Thanks again for the help,
    Mark

    March 25, 2016 at 5:02 am #603543
    Ismael

    Hey!

    We are seeing a lot of errors in the console and those errors are removed once we deactivate the plugins. Please deactivate all plugins then activate them one at a time to find the culprit.

    Cheers!
    Ismael

    April 1, 2016 at 5:43 am #606481
    MarkDee

    Hey Ismael,
    I have tried this with no success.
    I did some research, and other sites have had an issue with an interfering front page template. Could this be the case: https://wordpress.org/support/topic/widgets-not-showing-on-front-page
    Please continue helping me.
    Cheers,
    Mark

    April 1, 2016 at 6:19 am #606493
    Vinay

    Hi!

    We have replied to you on https://kriesi.at/support/topic/footer-widgets-not-showing-on-front-page-will-show-if-logged-into-website/#post-606490

    Let us know if we can close this ticket since we are helping you on the above mentioned ticket.

    Cheers!
    Vinay

    April 1, 2016 at 6:49 am #606499
    MarkDee

    Hi Vinay,

    Yeah, go ahead and close this ticket.

    THanks!

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