forum problem

[Michel]

Hello, i’ve just buy enfold, received my code, create my account but i can’t use the forum unless ask question on the pre sale part of it.

I can i use the support ?

Thanks

[Mike]

Hey Michel,
For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.

Best regards,
Mike

[coolpaie]

I’ve already done it but the the answer is :

Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.

However i’ve used it to subscribe to the forum just before with the same ID.
I don’t understand.

Do you want the code ?

Thanks

[Mike]

Hi,
I will ask a senior team member to assist, perhaps entering your code in the Private Content area will speed the process along.

Best regards,
Mike

[coolpaie]

Thanks, i put the code in the private area.

[Mike]

Hi,
Could you also please include the email which we can use to try register you in the private area.

Best regards,
Mike

[coolpaie]

Hello, here is the files on private content.

Thanks

[Rikard]

Hi,

You are registered already, you can use the login details in private to log in.

Best regards,
Rikard

[coolpaie]

Hello,
I know i’am already registered but i can’t post question on the forum i can just read the forum.
And when i use my code from the link https://kriesi.at/support/register/ the response is :
Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.

My only problem is how can i post question on the forum ?

Thansk

[Rikard]

Hi,

Go to https://kriesi.at/support/ and log in there if you are not logged in already. Then go to the product you want support for, you can see the Enfold forum here: https://kriesi.at/support/forum/enfold/. If you want to open a new thread then click the big blue button on the top of the page which reads Can’t find a solution to your problem? Open a new thread

Best regards,
Rikard

[coolpaie]

Thanks a lot, i feel stupid :)

Thanks

[Yigit]

Hey!

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

[Author]

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