Forum Post

[Andrew]

I am logged in but your forum does not offer any opportunity to create a new post – I NEED SUPPORT

[Jordan Shannon]

Hey Andrew,

Perhaps we can help from here. Please provide a description of your issue.

Best regards,
Jordan Shannon

[keychange]

Hi

I have Enfold installed on site ausmotorsearch.com.au – I have been trying to find an annoying 301 redirect that forces the site to non www.

After many many hours of searching .htaccess http.conf – etc I discovered that Enfold does allow me to change site URL in Settings.- but it refuses to save the change. If I activate another theme I can make the change to Site URL and the 301 redirect is removed. But I then activate Enfold the site URL reverts to the non www URL and the redirect is back in. Can you point me to the file/code that would be triggering this.

Thanks

Andrew

[Rikard]

Hi Andrew,

Thanks for the update. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

[keychange]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for that. You have some extra options in the options panel in private, where are those options coming from? If it’s from a plugin then please try to deactivate it. Also please try to deactivate both your caching plugin to see if that makes any difference.

Best regards,
Rikard

[keychange]

The extra options are from the Remove HTTP plugin – but I have deactivate all plugins and redirect persists ( that was first thing I tried – I removed the entire plugin folder).

As per my original post – if I try to change the WordPress Address URL or the Site Address from https://ausmotorsearch.com.au to https://www.ausmotorsearch.com.au the theme refuses to save the changes. If I change themes I can change these settings and then www works.( both www and non work) ..as soon as I return to Enfold theme the URL return to https://ausmotorsearch.com.au and the redirect is enforced.

The www. http status code response is below .. I am wondering about the location of that set-cookie request

HTTP/1.1 301 Moved Permanently
Date: Thu, 06 Dec 2018 06:13:36 GMT
Server: Apache
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate
Pragma: no-cache
Set-Cookie: PHPSESSID=9738f7be35e396c0642aadb3de7c01f0; path=/
Location: https://ausmotorsearch.com.au/
Vary: User-Agent
Content-Length: 0
Content-Type: text/html; charset=UTF-8

[Ismael]

Hi,

You have to follow these steps in order change the site url.

// https://help.dreamhost.com/hc/en-us/articles/214580498-How-do-I-change-the-WordPress-Site-URL-

You have 3 options there.

Best regards,
Ismael

[Author]

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