Forum Issues

[Brian Ram]

I have purchased the Enfold theme and updated our website and having some issues.
I am unable to log in to the forum for support that I get with the theme purchase.
It just loops me back to the login screen but doesn’t say my password is wrong.
My galleries are not working on my product pages.

[Ismael]

Hey Brian Ram,

Thank you for the inquiry.

When did you purchase the theme? Your support license may have expired already and you may need to extend it. Please checke the documentation below for more info about support renewal.

// https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Regarding the product gallery issue, please make sure to update the theme to version 5.4.1, then toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.

Best regards,
Ismael

[rambrian9]

I just purchased the theme and it is up to date.
I am able to log in to the forum now, thank you.

I did what you had said, but it did not fix the problem.

On my product pages, it used to be one main large photo, then a small gallery directly underneath the main photo. Now it just shows all large photos trailing down the page. As seen here for an example: https://litpac.com/products/packaging-boxes/turned-edge-casemade/

[Ismael]

Hi,

Thank you for update.

I did what you had said, but it did not fix the problem.

Looks like you are using the Advance Layout Builder to create the content of the product page and to create the product gallery, you added an Image and Gallery element. Please edit the gallery element and make sure that the Styling > Gallery Styling is set to the second option (Big image with thumbnails below).

You have to switch to the default editor if you want to use the default product gallery instead.

Best regards,
Ismael

[rambrian9]

The large image is just an image, then the gallery is supposed to be just “small thumbnails” below that image.
But the “small thumbnails” gallery is displaying full size images, not small thumbnails.

Why would the thumbnails not be displayed as thumbnails…?
When I am in the advanced layout builder and click on the gallery block, the settings look good and the little preview shows it looking like I want it to.

[rambrian9]

I removed the “gallery” and put in a “masonry gallery” and all seems to work just fine.
Thank you!

[Ismael]

Hi,

Great! Glad to know that you have found an alternative solution. Please feel free to open another thread if you have more questions.

Have a nice day.

Best regards,
Ismael

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