Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • December 16, 2014 at 5:30 pm #369012
    ejo14

    Not sure how this happened, but all that remains is a submit button all of the fields are gone.

    December 16, 2014 at 5:33 pm #369016
    Yigit

    Hey ejo14!

    Please update Enfold to the latest version 3.0.4 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    December 16, 2014 at 11:11 pm #369222
    ejo14

    When I log into WordPress under theme settings it says:

    Theme Updates
    No Updates available. You are running the latest version! ()

    December 17, 2014 at 12:01 am #369241
    Yigit

    Hey!

    Which version of the theme are you using? You can check in Appearance > Themes and click “Theme Details” on Enfold

    Regards,
    Yigit

    December 17, 2014 at 1:53 am #369276
    ejo14

    It doesn’t show a version, could it be because we changed the name of the directory the theme resides in?

    December 17, 2014 at 5:40 pm #369583
    Elliott

    Hey!

    Go ahead and create a backup and then download a fresh copy from themeforest and install it via FTP, http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/.

    Best regards,
    Elliott

    December 17, 2014 at 7:24 pm #369680
    ejo14

    Ok, but do you know why I cannot update via the WordPress admin panel? It would be so much easier that way.

    December 17, 2014 at 8:32 pm #369716
    Yigit

    Hey!

    Please make sure that your API key is correct. Instructions can be found here – http://kriesi.at/documentation/enfold/updating-your-theme-files/
    Please try updating via FTP this time

    Regards,
    Yigit

    December 17, 2014 at 11:49 pm #369811
    ejo14

    I did make sure my API is correct, it is not working and I would prefer the theme auto updates instead of having to ftp it every time there is an update

    Can you go into our admin problem and figure out why it is not updating?

    December 18, 2014 at 4:33 pm #370029
    Yigit

    Hi!

    You should update via FTP this time and please do not remove theme version number.

    Regards,
    Yigit

    December 18, 2014 at 5:46 pm #370103
    ejo14

    Ok, thanks, that fixed the problem, appreciate the help. The only other issue we are having is the footer background color, when we change the color under General Styling, Footer the color of the footer does not change on the site, please advise.

    Great support as always.

    December 18, 2014 at 11:21 pm #370281
    Ismael

    Hey!

    Please deactivate the cache plugin first then test it again. If you have a minify plugin, deactivate it.

    Regards,
    Ismael

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