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Hi Guys,
On the below support topic I was informed that the bug found would be fixed on the next update. I can see something in the update notes that would suggest it was fixed but i’m still have exactly the same issue.
https://kriesi.at/support/topic/form-element-validation-error/
Any suggestions or fix updates would be greatly appreciated.
I’ve just realised the form is not working properly at all.
Before the update it was just allowing someone to send the form without validating a ‘select element’ part of the form. Now it is not sending through the information at all. All i see is commas, and not the selected text.
Any help on this would be hugely appreciated.
Thank you all so much in advance.
It’s also stopping you from sending the form unless you do make a multiple selection on the ‘select element’ part of the form. It won’t let you just make one selection.
For the time being I’ve had to pull down the main forms as i fear customer may be leaving the page. I’ve changed the publicly visible ones to a more simple version.
You can access the original forms in the private links below.
If anyone can help me it would be really appreciated!
Hi!
Posting multiple times, pushed your post to the end of the que, just so you know! :-)
We have pushed a new update, 3h before.
Can you please update the theme and let us know if the issue is still there?Thanks a lot
Best regards,
BasilisHey!
Is this happening on forms without the select element or with the select element but with less choices? Do you mind creating a temporary login details? I tried the one on the previous thread but I got locked out.
Regards,
IsmaelIt’s only on forms with the select element, like this one – http://www.lemarkfloors.co.uk/a-form-test/
Please also find temp log in details in the PC below
In addition to the above there was a temp fix added via the below link but this does not work for me.
https://kriesi.at/support/topic/contact-form-no-longer-functioning-after-update/
Hey!
It does seem like you are still using Enfold 3.4.6. Please update the theme to the latest version 3.4.7 – kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
YigitHi @Yigit,
Sorry I should have mentioned i do updates on a test site to check everything works before updating the main one.
I have now updated the main site and put a link below to a test form. The section for “Which Product Would You Like A Quote For?” still doesn’t validate properly.
Hi!
We have reported the issue to our devs. Please kindly wait to hear from us. We will keep you updated.
Regards,
YigitHi!
Kriesi replied
You can quick fix that by changing line 2836 in shortcodes.js to
if(value == ” || value == null)
If you would like us to apply the changes for you, please post FTP credentials here privately as well
Regards,
YigitHi Yigit,
That’s been applied but unfortunately it’s still not fixed the issue, if anything it’s made the Thank You page not load correctly. For that reason I won’t be able to leave that fix on there. Is there anything else i can try?
Hey!
We have informed our devs about it, they are looking into it. We will keep you updated.
Happy holidays!
Regards,
YigitHi @Yigit,
Is there anymore info on this? These errors really have been going on for quite some time now. I could start loosing out on business soon if this is not resolved. Please can someone help.
Hey!
I tested the form (http://www.lemarkfloors.co.uk/a-form-test/), didn’t select any products and this is the email that I received:
Name: Test Tel:: 123124234234 Which Product Would You Like A Quote For?: null.. this is the email when I selected a few products:
Name: Test Tel:: 1223423423 Which Product Would You Like A Quote For?: Astral™ Glitter,Coda™ ReversibleThe validation error is still there but the contact form is working. If you can provide the FTP details, we’ll debug the issue.
UPDATE: We found a patch for the shortcodes.js > avia_ajax_form > checkElements function which should fix the validation error.
Best regards,
IsmaelHi!
Seelct Validation Patch: Please try to modify the js > shortcodes.js then look for this code around line 2820:
var currentElement = $(this), surroundingElement = currentElement.parent(), value = currentElement.val(), name = currentElement.attr('name'), classes = currentElement.attr('class'), nomatch = true;.. replace it with:
var currentElement = $(this), surroundingElement = currentElement.parent(), value = '', name = currentElement.attr('name'), classes = currentElement.attr('class'), nomatch = true; if(currentElement['context']['localName'] == 'select') { value = currentElement.find(":selected").text(); } else { value = currentElement.val(); }Cheers!
IsmaelThank you so much for your reply @Ismael
I manage a few of Enfold theme sites and it would be really good to edit the code myself. I wounder if you could help, how do I view the code in lines (so i can find line 2820). When I view in notepad there’s little seperation between the lines.
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