Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1494444

    Hi, we have forms all over this website that aren’t fully showing up on mobile and some desktop screens. It’s like the container for them is too small. How do I make the container big enough to handle them all?
    Thank you!
    Justine

    #1494475

    Hey jnightingale,

    Thank you for the inquiry.

    We tried logging in but got blocked by cloudflare. Would you mind providing a direct link to the page with the forms and a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    #1494565

    Hi,
    Here’s the screenshot from Google chrome on desktop: https://www.dropbox.com/scl/fi/88x7pqgkxxy3lgpuvnz59/Arvidson-screenshot.jpg?rlkey=6gnpa1h06sg5rh2d6zj6prk0e&st=o12tdf4h&dl=0

    You can see the vertical scroll bar on the right for the form. It’s apparently not fitting on some devices and in some browsers. It used to until a few weeks ago. We need the whole form to show up without any vertical scroll bars.
    Thanks so much!
    Justine

    #1494578

    Hi,

    Thank you for the screenshot.

    We still can’t access the site. Did you add a css modification previously? It’s possible there’s a css rule limiting the height of the form or its container, which could be forcing the scrollbar to appear.

    Best regards,
    Ismael

    #1494601

    Hi,
    No, I haven’t done anything differently. Is there a way I can get you into the site?
    Thank you,
    Justine

    #1494612

    Hi,

    Thank you for the update.

    Please try temporarily disabling Cloudflare so we can access the site, or create a clone or development version using plugins such as Duplicator or WP Migrate DB.

    https://wordpress.org/plugins/wp-migrate-db/

    Best regards,
    Ismael

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.