Foreshortened image - Support | Kriesi.at

Viewing 6 posts - 1 through 6 (of 6 total)

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March 6, 2015 at 4:02 pm #407029

montanayank
Participant

The product image on two of my product pages is appearing only halfway. and . This has not happened on any other products so far. How can I get it to appear fully? Thanks.

March 6, 2015 at 9:35 pm #407287

Andy
Inactive Moderator

Hi montanayank!

can you show us the issue? please post a link to your website and/or screenshots using public dropbox folder or imgur.com.

Cheers!
Andy

March 6, 2015 at 9:56 pm #407305

montanayank
Participant

http://christophermatthewspub.com/wp-content/uploads/2015/03/Screenshot-2015-03-06-14.50.49.png

You can see the left half of the book is cut off.

March 7, 2015 at 7:04 am #407409
Rikard
Keymaster
Hey!

Please check the picture you are using: http://christophermatthewspub.com/wp-content/uploads/2015/02/TheYankees3-4-450×999.jpg

Cheers!
Rikard
- This reply was modified 9 years, 8 months ago by Rikard.
March 9, 2015 at 6:47 pm #408351

montanayank
Participant

Actually, this is the picture I entered. It appears correctly on the Main page (http://christophermatthewspub.com/yankees-something/) but is comeing up incorrectly on the two product pages ( (http://christophermatthewspub.com/product/yankees-something-paperback/ and http://christophermatthewspub.com/product/yankees-something-ebook/ ). I’ve not experienced this problem before. Why is it being cut in half?

March 10, 2015 at 9:50 am #408686

Ismael
Moderator

Hi!

Try to install this plugin: https://wordpress.org/plugins/simple-image-sizes/

Go to Settings > Media panel. Set the Cropping of the shop_single size thumbnail to No(false), update then save changes. Upload the image again or regenerate the thumbnails.

Regards,
Ismael
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