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  • August 8, 2021 at 8:48 pm #1315145
    xuamox

    Hi,

    I have an Enfold footer with three columns. In first two columns, I have Custom HTML widget(s). The third column uses the sitemap widget.

    The first column has text (1 widget)
    The second column has some text and HTML code for a button and some HTML code for social media icons (2 widgets)
    The third column is a sitemap (1 widget)

    I save my widgets, everything looks good on the page, but then when I check it the next day, the first two columns have been essentially blown out.

    I have never experienced this problem before.

    Have you come across something like this? and do you think it is Enfold related or WordPress related? Not sure how to troubleshoot

    I have turned off most plugins to see if there might be any conflicts.

    Also, I have been testing each widget with some simple text and then re-introducing the HTML that I want to use.

    What I found is that when I try and copy and past the icon elements in the custom HTML widget, that seems to cause a problem. Not a 100% but that seems like it might be the reason. The code I am using is the following:

    <span class="av_font_icon avia_animate_when_visible avia-icon-animate av-icon-style- av-no-color avia-icon-pos-left avia_start_animation avia_start_delayed_animation" style=""><a href="https://www.facebook.com/jill.topp.100" class="av-icon-char" style="font-size:40px;line-height:40px;" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></span>

<span class="av_font_icon avia_animate_when_visible avia-icon-animate av-icon-style- av-no-color avia-icon-pos-left avia_start_animation avia_start_delayed_animation" style=""><a href="https://twitter.com/BCSpeech" class="av-icon-char" style="font-size:40px;line-height:40px;" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></span>
    • This topic was modified 3 years, 2 months ago by xuamox.
    August 10, 2021 at 5:08 am #1315929
    Rikard

    Hey xuamox,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 13, 2021 at 8:56 pm #1316677
    xuamox

    Here you go. Thanks

    Again, from the testing that I did, it seemed that the moment i added the span tags with the icon buttons and saved that’s when things got blown out.

    August 16, 2021 at 4:55 am #1316871
    Rikard

    Hi,

    Thanks for that. Your widgets look fine on my end, does this problem occur when you try to add the icons? If so, are we allowed to add them? Also please let us know where you are looking to add them.

    Best regards,
    Rikard

    September 2, 2021 at 7:19 pm #1319546
    xuamox

    Hi Rikard,

    Yes, as soon as I try adding the icon code into the widget, everything seems fine, but then I check it again, and then the entire widget gets blown out.
    I simply use the span tags that I copied from the icon widget source code.

    Eric

    September 4, 2021 at 5:52 am #1319709
    Rikard

    Hi Eric,

    Thanks for the update. I tried adding adding the markup to your second footer widget, and I’m seeing the same thing on my end as well unfortunately. I feel a bit guilty now since your widgets are messed up. I tried adding the same markup on a test installation, but it’s working as it should there. Could you try removing the content from the other widgets, to see what happens then?

    Best regards,
    Rikard

    September 16, 2021 at 8:38 pm #1321281
    xuamox

    Hi Rikard,
    No worries I have all the content saved. I have narrowed it down to the code containing the span tags.
    So if I just paste the content on the first widget column, everything is fine and nothing gets blown out.
    If then add the contact column information minus the span tags with the icon code, everything works fine.
    As soon as I pasted in the span code with the social media icons, everything gets blown out.
    I am really curious to find out why that HTML code with the social media buttons causes the widgets in the first two columns to get blown out?

    September 16, 2021 at 8:41 pm #1321282
    xuamox

    I wonder if it could be the WordFence plugin. It was causing some issues with the Avia editor on my home page as well?

    September 18, 2021 at 5:54 am #1321435
    Rikard

    Hi,

    Thanks for the update. Could you share the social media code which you suspect to be causing this problem please? Your security plugin might have something to do with this problem, but it seems unlikely.

    Best regards,
    Rikard

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