Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 28, 2021 at 9:07 am #1322588
    michaelH

    Hi there

    I am using a child theme based on Enfold.
    However, after updating, the footer widgets (4 columns) are suddenly hidden.

    Any ideas how to fix this?

    Thanks a lot
    Michael

    September 29, 2021 at 5:25 am #1322712
    Rikard

    Hi Michael,

    Your footer widgets are displaying fine on my end, and I see that you are running the second most recent version of the theme. Could you try loading the site in an incognito or private browser window to see if that helps please? If not, then please let us know how to reproduce the problem you are seeing on your end, and provide us with admin WordPress login details in private.

    Best regards,
    Rikard

    September 29, 2021 at 5:49 am #1322713
    michaelH

    Thanks Rikard – this is why I downgraded again to the second most recent version of the theme as you mentioned.
    As this is a live site and it is important that it is displayed fine, I cannot afford a missing footer.

    Will try again later and/or after the next release, but I guess there is a glitch between the newest Enfold release and WP 5.8.1 (as they changed the widget area completely).

    September 30, 2021 at 4:46 am #1322910
    Rikard

    Hi,

    Thanks for the update. I can’t reproduce this problem on a test installation, so I’m not sure what is going wrong on your site. Would you be able to copy the site to a staging area and update there first, so that we can see the actual problem please?

    Best regards,
    Rikard

    November 29, 2021 at 11:18 am #1330821
    michaelH

    Hi RIkard

    The issue still happens and the footer goes missing after the Enfold theme update from version 4.8.6.2 to 4.8.7.1.

    It might also be an issue connected with WPML as this website is multilingual. Other plugins should not cause any issues as the website only uses 11 plugins including four being just from WPML.

    Have you tried to reproduce it on a test installation together with WPML?
    Would be interesting to see if you could reproduce this glitch together with this plugin.

    Thanks again and best regards
    Michael

    November 29, 2021 at 3:35 pm #1330859
    Rikard

    Hi Michael,

    Are you overriding header.php or footer.php in a child theme? If you are, then please try to copy the content of those files from the parent into your child, then add you customisations back in after that. If you need further help, then please post admin WordPress login details in private.

    Best regards,
    Rikard

    November 29, 2021 at 4:49 pm #1330869
    michaelH

    Thank you so much Rikard!

    I am indeed using header.php in my child theme (was obviously quite outdated).

    1. Backed up my header.php from the child theme.
    2. Copied the custom font HTML snippet from there (one line of code).
    3. Pasted it into the header.php from the (updated) parent theme and moved the updated header.php file back to my child theme.

    Done. Worked like a charm for two websites. Issue can be marked as resolved.

    Best,
    Michael

    November 30, 2021 at 5:34 am #1330918
    Rikard

    Hi,

    Great, I’m glad that you got it working again, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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