Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 22, 2022 at 4:50 pm #1369801
    Steve Webgecko

    Hi there

    I think this is a well known issue: I have to update a whole WP Site, so I cloned the client site to a Staging Subdomain for Testings, and started to update all older AddOns and Themes there. As I don’t want to update on the Live site because of Failes and Errors.

    After Updating ENFOLD from 4.7 to 5.2 the 4 Widgets in Footer section now are missing. Showing now 4 placeholder widgets instead, like «Categores» and «Archives»
    Testing Clone: https://cleanhouse.webagentur-aarau.ch
    Original: https://www.cleanhouse.ch
    (Scroll all way down to FOOTER Section).

    How can I get back the 4 original widgets (which are still there under WIDGETS)?
    I run a Child theme Copy from ENFOLD theme.
    Somehow, the theme can’t find the Orignal widgets… something wrong with the footer.php in Enfold Child?

    October 22, 2022 at 7:11 pm #1369811
    Rikard

    Hey Steve,

    Are you overriding header.php or footer.php in your child theme? If so, then please replace those files with the parent theme files, then add you customisations back in after that.

    Best regards,
    Rikard

    October 25, 2022 at 11:45 am #1370134
    Steve Webgecko

    Hi Rikard

    I deleted the footer.php file in Child Theme on my FTP server. There is now only functions.php and the two style.css and style.css.map files in directory.
    Now the funny thing is: Logged in and Preview WP, the 4 Footer Widgets appear as they should. Logged Out, they are missed and get replaced with 4 placeholder widgets:

    Kontakt

    must look like this: https://ibb.co/KygYD6x
    still have this: https://cleanhouse.webagentur-aarau.ch/kontakt/

    all Caching systems deactivated. Any ideas?

    October 25, 2022 at 12:00 pm #1370140
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 25, 2022 at 2:34 pm #1370170
    Steve Webgecko

    Sure, Go ahead ;-)

    October 25, 2022 at 3:10 pm #1370185
    Rikard

    Hi,

    Thanks for that. It looks correct when logged in, but not when logged out. That means it’s likely that the results when not logged in are served from cache. Is there any server side caching being applied on your site?

    Best regards,
    Rikard

    • This reply was modified 2 years, 2 months ago by Rikard.
    October 28, 2022 at 5:56 pm #1370589
    Steve Webgecko

    Hmmm… mysterious ;-)

    So I copied the code from original footer.php and replaced it again in Child footer.php file. The footer section looks now as it should with logo Icons and contact column. Looks good now?
    But now I have a font issue problem in MAIN NAV in header as the Nav font is wrong and the text in content dissapeared, but only when I am logged out Dashboard…. logged in, everything works.

    Any ideas? I really don’t get it… I am not sure now, if i should downgrade Enfold theme to Version 4.7 again…

    October 28, 2022 at 6:29 pm #1370595
    Rikard

    Hi,

    If you are getting different results depending on if you are logged in or not, then it’s very like not a theme problem. There’s nothing in the theme which would show different content depending on if you are logged in or not. Did you check if there is any caching being applied to your site?

    Best regards,
    Rikard

    October 28, 2022 at 7:00 pm #1370599
    Steve Webgecko

    Hi again Rikard.

    All Plugins deactivated, Child Theme Options «Performance» –> all Mergin & Compression options –> DISABLE.
    «Delete Old CSS And JS Files?» –> ON
    Checking with my Hosting Provider, if some Caching System had been installed recently on Host Server…
    Otherwise I have no explanation, but I guess, there is a confusion with the Child theme CSS and the original Theme CSS…

    Just a guess. So I will await the answer from my Hoster then….

    October 28, 2022 at 7:41 pm #1370601
    Steve Webgecko

    Ok, I think I got it:
    Deleting the Caching plugin «WP Rocket» did not delete the Cache files and were still active. This is a bummer! I was assuming when deleting a Cache Plugin , then all cache files get erased with it. I had to re-install «WP Rocket», clear all cache files pressing «WP Rocket» erase button and delete the Plugin again. Annoying.

    Sorry for disturbing ;-)

    October 28, 2022 at 8:09 pm #1370604
    Rikard

    Hi,

    Yes I think that is pretty common, clearing the cache from a caching plugin is not always that easy. I’m glad that you got it working though.

    Best regards,
    Rikard

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